Customer Support Executive
Sheva EmpresaFixed
₹25,000 - ₹33,000
Average Incentives*
₹2,000
Earning Potential
₹35,000
Fixed
₹25,000 - ₹33,000
Average Incentives
₹2,000
Earning Potential
₹35,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
Fast HR reply
HR responded to 90% candidates in last 12 days
110 applicants
Benefits include: 5 working days
Job Description
- Manage inbound and outbound calls as needed, ensuring a smooth handoff between chat and voice interactions
- Provide prompt, clear, and accurate responses to customer inquiries
- Demonstrate high typing speed with precision to manage multiple chats simultaneously
- Investigate and resolve customer issues using internal tools and resources
- Document customer interactions and transactions thoroughly and in real-time
- Escalate complex issues to the appropriate departments with proper context
- Recognize and report patterns in customer queries to help improve processes
- Collaborate with peers and supervisors to continuously enhance the customer experience
- Participate in training and team meetings as part of continuous learning and process alignment
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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