Data Entry Operator

Designation: Before Order or After Order Dispatch Department- Gatti Operator

Department: Dispatch

Company: Manoj Ornament

Reporting To: Operations / Dispatch Head

1. Job PurposeTo handle before-order and after-order processing in Gatti, including B2B enquiries, quotations, customer orders, production follow-ups, jewellery documentation, stock transfers and final dispatch coordination, ensuring accuracy and timely completion of all activities.

2. Key ResponsibilitiesA. Before-Order Processing

1. Monitor B2B WhatsApp groups and emails and respond to enquiries within 24 hours.
2. Prepare quotations in Gatti with accurate customer details, item codes, pricing, making charges and quality specifications.
3. Follow up on pending quotations at least twice, wherever required.
4. Update the Sales FMS weekly and maintain accurate customer and style masters.
5. Create customer orders with correct B2B numbers, style numbers, delivery dates and special remarks.
6. Obtain the necessary approvals and forward approved orders to the Production Department.
7. Verify all entries to ensure accuracy and avoid incomplete or incorrect information.

B. After-Order Processing

1. Prepare and maintain daily sales reports, docket details and related records.
2. Track production progress, WIP status and delivery timelines.
3. Prepare and process approval memos, inward/outward entries and related documentation.
4. Handle jewellery location transfers, branch transfers and repair orders.
5. Coordinate jewellery tagging, tag printing, weight verification and zip-lock changes.
6. Verify jewellery against the order sheet before dispatch, including item details, tags, pricing and applicable certificates.
7. Coordinate with Accounts and Dispatch for invoices, memos, packing lists and other required documents.
8. Confirm parcel receipt with customers and share the necessary documents.
9. Maintain proper records and immediately report discrepancies, delays and pending approvals to the concerned person.
10. 3. Key Performance Indicators (KPIs)Respond to enquiries within 24 hours.
11. Complete quotation entries within one working day after receiving all required details.
12. Conduct at least two follow-ups on pending quotations, wherever required.
13. Maintain 100% accuracy in critical order details and data entries.
14. Ensure customer and style master records are accurate and updated.
15. Submit daily reports accurately and on time.
16. Track production orders regularly and escalate delays promptly.
17. Maintain accurate memo, transfer and repair records.
18. Ensure correct jewellery, tags, pricing and documentation before dispatch.
19. 4. Required SkillsWorking knowledge of Gatti software or similar jewellery ERP systems.
20. Basic knowledge of Excel and Google Sheets.
21. Accuracy in data entry, pricing and documentation.
22. Good communication and follow-up skills.
23. Coordination, time management and attention to detail.
24. Understanding of jewellery products and order-processing procedures.