Desktop Support Engineer

Job Description – Computer Hardware & Network Engineer / IT Desktop Support EngineerCompany Name: APPMAC INFOTECH

Job Location: Belapur, Navi Mumbai

Job Type: Full-Time

Experience: 1–3 Years (Preferred)

Department: IT Support & Infrastructure

About the CompanyAPPMAC INFOTECH is an IT solutions and system integration company providing IT infrastructure management, computer hardware support, networking, cybersecurity, server solutions, cloud services, and Annual Maintenance Contracts (AMC) to corporate clients.

We are looking for a skilled and customer-focused IT Support Engineer to provide desktop support, troubleshoot hardware and software issues, maintain network infrastructure, and deliver on-site technical support to our clients.

• Key Responsibilities1. Desktop & Laptop SupportInstall, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.
• Install and configure Windows 10/11 operating systems and required applications.
• Troubleshoot system performance issues, boot failures, blue screens, and software errors.
• Perform hardware upgrades, including RAM, SSD, HDD, and other components.
• Diagnose and replace faulty computer hardware components.
• Configure user accounts, email clients, printers, and shared resources.
• Provide technical support for Microsoft Office, Microsoft 365, and other business applications.
• 2. Computer Hardware & TroubleshootingDiagnose and repair desktop and laptop hardware issues.
• Perform preventive maintenance and routine system health checks.
• Troubleshoot motherboard, RAM, storage, power supply, and display-related issues.
• Install and configure printers, scanners, and other peripherals.
• Maintain hardware inventory, asset records, and service reports.
• Coordinate with vendors for warranty claims, repairs, and replacement parts.
• 3. Networking & Wi-Fi SupportConfigure and troubleshoot LAN, WAN, and Wi-Fi connectivity.
• Install and terminate network cables, RJ45 connectors, and patch cords.
• Troubleshoot network connectivity, IP conflicts, DNS, DHCP, and gateway issues.
• Configure basic routers, switches, access points, and network printers.
• Understand IP addressing, subnet masks, VLANs, and basic network troubleshooting.
• Assist with structured cabling, rack installation, patch panel termination, and network deployments.
• Identify and resolve connectivity issues between computers, servers, and network devices.
• 4. IT Desktop Support & User AssistanceProvide on-site and remote technical support to corporate users.
• Respond to support tickets and resolve technical issues within agreed timelines.
• Troubleshoot login issues, application errors, email problems, and printer connectivity.
• Assist users with software installation, configuration, and basic IT operations.
• Escalate complex issues to senior engineers or the relevant technical team.
• Maintain proper documentation of issues, resolutions, and service activities.
• 5. Server & IT Infrastructure SupportAssist with basic Windows Server administration and user management.
• Support Active Directory, domain joining, password resets, and Group Policy basics.
• Assist with shared folder permissions, file server access, and network resource management.
• Perform basic backup checks and assist with data backup and restoration.
• Support remote desktop connectivity and basic RDP troubleshooting.
• Assist with NAS storage devices, shared storage, and backup solutions.
• Help with installation and maintenance of IT infrastructure at client locations.
• 6. Firewall & Security SupportAssist with basic firewall connectivity troubleshooting.
• Support endpoint antivirus installation, updates, and troubleshooting.
• Follow security procedures for software installation, access permissions, and data handling.
• Assist senior engineers with firewall, VPN, and endpoint security deployments.
• Identify suspicious system behavior and escalate potential security incidents.
• 7. Field Support & Client VisitsVisit client locations for hardware repairs, installations, troubleshooting, and preventive maintenance.
• Perform installation, testing, and commissioning of IT equipment.
• Support new office IT setups, including computers, printers, networking, and Wi-Fi.
• Coordinate with clients to understand technical requirements and provide timely resolutions.
• Submit service reports after completing assigned jobs.
• Travel to client sites across Navi Mumbai, Mumbai, and nearby areas as required.
• Required Technical SkillsGood knowledge of computer hardware and troubleshooting.
• Experience with Windows 10/11 installation and configuration.
• Basic knowledge of LAN, WAN, TCP/IP, DNS, and DHCP.
• Experience with printers, scanners, routers, switches, and Wi-Fi devices.
• Knowledge of Microsoft Office and common business applications.
• Basic understanding of Active Directory, Windows Server, and remote desktop support.
• Familiarity with antivirus software, backup procedures, and IT asset management.
• Preferred SkillsExperience working with an IT service provider, system integrator, or corporate IT support team.
• Experience handling AMC customers and on-site support assignments.
• Basic knowledge of Sophos, Fortinet, or other firewall solutions.
• Familiarity with Microsoft 365, Google Workspace, NAS, and cloud backup.
• Knowledge of ticketing systems and IT service documentation.
• Relevant certifications such as CompTIA A+, Network+, CCNA, or equivalent practical experience.
• Qualifications & ExperienceITI, Diploma, or Bachelor's degree in Computer Hardware, Networking, IT, or a related field.
• 1–3 years of relevant experience preferred.
• Freshers with strong practical knowledge may also be considered.
• Good communication and customer-handling skills.
• Ability to troubleshoot problems independently and work under pressure.
• Willingness to travel to client locations when required.
• Key Performance Indicators (KPIs)Timely resolution of support tickets and service requests.
• Quality of troubleshooting and reduction in repeat complaints.
• Successful completion of client visits and assigned installations.
• Customer satisfaction and professional behavior.
• Accurate maintenance of service reports and IT asset records.
• Compliance with preventive maintenance schedules and service-level agreements.
• Salary & BenefitsSalary: As per experience and technical skills.
• Travel allowance: As per company policy for approved client visits.
• Training opportunities in networking, servers, cybersecurity, and cloud technologies.
• Career growth opportunities based on technical performance and experience.

How to ApplyInterested candidates can share their updated CV with details of their technical experience, current salary, expected salary, notice period, and current location.

Company: APPMAC INFOTECH

Office Location: Belapur, Navi Mumbai

Employment Type: Full-Time