E-commerce Order Management Executive

E-commerce Order Management Executive

Company: Godrej & Boyce Manufacturing Company Limited

Location: Vikhroli, Mumbai

Experience: 2–5 Years

Qualification: Graduate in any discipline

Work Mode: Work from Office

Working Days: 6 Days

Job DescriptionWe are looking for an E-commerce Order Management Executive to manage the complete order lifecycle across online sales channels and coordinate with internal teams, warehouse teams, logistics partners and marketplace partners.

• Key ResponsibilitiesManage and process daily orders received through E-commerce platforms, website and marketplaces such as Amazon and Flipkart.
• Ensure timely order booking, processing, dispatch and delivery as per defined SLAs.
• Track orders from booking to final delivery and maintain POD for delivered orders.
• Coordinate with warehouse, commercial, logistics and customer support teams for smooth order fulfillment.
• Monitor inventory availability and coordinate for stock-related issues.
• Identify and resolve order discrepancies, pricing issues, address issues and stock mismatches.
• Track shipments and proactively follow up on delayed deliveries.
• Manage returns, cancellations, exchanges and reverse logistics.
• Prepare daily/weekly MIS reports related to order volumes, delivery, fulfillment and SLA performance.
• Monitor order accuracy, on-time delivery and return rates.
• Identify operational issues and take corrective action to improve efficiency.
• Maintain proper records and ensure adherence to company SOPs and marketplace policies.

Required SkillsE-commerce Operations | Order Management | Order Processing | Marketplace Operations | Inventory Management | Logistics Coordination | MS Excel | MIS Reporting | Order Tracking

Preferred: Candidates with experience in E-commerce Operations, Order Management, Marketplace Operations, Order Processing, Fulfillment or Logistics Operations will be preferred.