Online Sales Executive

Job Title: Retail & Online Sales Executive

Company: DesiVidesi

Industry: Women’s Fashion and Apparel

Location: Vidyavihar, Mumbai

Job Type: Full-time

Working Hours: 11:00 AM to 8:00 PM

Working Days: 6 days a week with one rotational weekly off

Experience Required: Minimum 2 year in retail, fashion, e-commerce or customer-facing sales

Job Description

DesiVidesi is looking for a confident and customer-focused Sales Executive to manage both online and in-store sales. The candidate should have relevant sales experience, strong communication skills and the ability to follow up with customers and convert enquiries into sales.

Key Responsibilities

- Attend walk-in customers and drive sales at the Vidyavihar store

- Handle sales enquiries received through WhatsApp, Instagram and phone calls

- Understand customer requirements and recommend suitable outfits, styles and sizes

- Follow up on interested customers, pending enquiries and abandoned carts

- Make COD order-confirmation calls and help reduce cancellations

- Share product details, prices, availability and delivery information with customers

- Maintain regular follow-ups with potential and existing customers

- Work towards individual online and offline sales targets

- Maintain daily online and offline sales reports in Excel or Google Sheets

- Update the MIS with customer enquiries, follow-ups, conversions, COD confirmations and cancellations

- Share accurate daily and weekly sales reports with the reporting manager

- Coordinate with the team regarding stock availability and customer orders

- Ensure a warm, professional and helpful customer experience

- Support the store during weekends, festive periods and high-footfall days

Candidate Requirements

- Minimum 2 year of relevant sales experience

- Retail fashion or women’s apparel experience is preferred

- Experience handling online customer enquiries will be an advantage

- Good communication, follow-up and customer-convincing skills

- Comfortable communicating in Hindi and English

- Basic proficiency in Excel or Google Sheets is mandatory

- Basic knowledge of WhatsApp and Instagram

- Shopify knowledge would be preferred

- Presentable, responsible, proactive and target-oriented

- Comfortable working on weekends with a rotational weekly off

- Candidates residing near Vidyavihar, Ghatkopar, Kurla, Chembur or nearby areas will be preferred

About DesiVidesi

DesiVidesi is a premium, size-inclusive Indo-Western women’s fashion brand offering designer outfits from M to 5XL, with a presence in India and Dubai.

Website: desividesionline.in

Instagram: @desividesi.india