Operations And Customer Support Executive

J and R Designs
Malad West, Mumbai/Bombay
₹18,000 - ₹25,000 monthly

Fixed

₹18,000 - ₹25,000

Earning Potential

₹25,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Urgently hiring

Urgently hiring

Benefits include: Annual Bonus, Laptop

Benefits include: Annual Bonus, Laptop

Job Description

Key Responsibilities:

·        Handle customer queries on WhatsApp and Instagram DMs/comments

·        Confirm COD orders via calls and WhatsApp

·        Recover abandoned carts and assist customers in completing purchases

·        Help customers with sizing, fit and order-related queries

·        Coordinate with operations team for smooth order processing

·        Encourage prepaid conversions wherever possible

Preferred:

·        Ecommerce / D2C experience

·        Good communication skills in Hindi & English

·        Comfortable with calls, WhatsApp and Instagram handling

·        Proactive and customer-focused mindset

Job role

Work location
Work locationOrbit Premises, opposite lemon tree hotel, Malad, Ram Nagar, Malad West, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderFemale

About company

Name
NameJ and R Designs
Address
AddressOrbit Premises, opposite lemon tree hotel, Malad, Ram Nagar, Malad West, Mumbai, Maharashtra, India
Job posted by J and R Designs

Similar jobs you can apply for

Logistics/ Warehouse operations
Instamart

Picker / Packer

Instamart
Kandivali East, Mumbai/Bombay
₹10,000 - ₹16,000*
Work from Office
Full Time
Any experience
Basic English
Prisachi

Packaging Boy / Girl

Prisachi
Vitthalwadi, Ulhasnagar
₹10,000 - ₹12,000
Work from Office
Full Time
Any experience
No English Required

Picker / Packer / Loader

Swiggy Instamart
Vikhroli West, Mumbai/Bombay
₹16,000 - ₹20,000*
Work from Office
Full Time
Night Shift
Any experience
No English Required
TeamHR

Picker / Packer

TeamHR
Andheri West, Mumbai/Bombay
₹15,000 - ₹16,000
Work from Office
Full Time
Freshers only
Basic English

Loader/Unloader

Swiggy Instamart
Kandivali East, Mumbai/Bombay
₹14,000 - ₹16,000
Field Job
Full Time
Night Shift
Any experience
No English Required
Abacus Staffing And Services Private Limited

Picker / Packer

Abacus Staffing And Services Private Limited
Bhandup West, Mumbai/Bombay
₹15,000 - ₹17,500
Work from Office
Full Time
Any experience
Basic English

You can expect a minimum salary of 18,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Only Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 8 Oct 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!