Process Coordinator

JOB DESCRIPTION (JD)

Process Coordinator – Operations

Company: Siddhi Jewels

Department: Operations

Job Time: Full-Time (9:30 To 6:30)

Experience: 1–3 years preferred

Location: Vileparle

Reporting To: Management

Siddhi Jewels are looking for a disciplined, organized, and detail-oriented Process Coordinator who can ensure that daily tasks are assigned, tracked, completed on time, and properly documented.

Key Responsibilities

1. Staff Coordination & Task Management

• Coordinate with staff members regarding their daily tasks, priorities, and deadlines.
• Follow up with team members on pending and incomplete tasks.
• Ensure that everyone understands their responsibilities and expected timelines.
• Track task progress and identify delays or bottlenecks.
• Escalate important issues and repeated delays to management.
• Maintain clear communication between different team members and departments.

2. Google Workspace & Data Management

• Maintain daily operational data using Google Sheets, Google Docs, Google Drive, and Google Forms, wherever required.
• Update task trackers, attendance records, work status, and other operational reports.
• Ensure all data is accurate, updated, properly organized, and easy to access.
• Maintain systematic digital records and documentation.
• Ensure that staff members update their assigned task status regularly.

3. Daily Reporting to Management

• Prepare and submit a daily operations report to management.
• Report tasks completed, pending tasks, delayed activities, and reasons for delays.
• Provide clear, accurate, and timely information to support management decisions.

Required Skills & Qualifications

• Graduate in any stream; candidates with relevant operational experience will be preferred.
• Good working knowledge of Google Sheets, Google Docs, Google Drive, and Google Forms.
• Strong communication and follow-up skills.
• Good organizational skills and attention to detail.
• Ability to coordinate with multiple employees and departments.
• Ability to prepare daily reports and maintain accurate records.
• Proactive, responsible, disciplined, and comfortable taking ownership of follow-ups.
• Ability to handle confidential company information responsibly.

Key Performance Indicators (KPIs)

The performance of the Process Coordinator will be evaluated on:

• Timely completion and follow-up of assigned tasks.
• Accuracy and timely updating of operational data.
• On-time submission of daily reports to management.
• Reduction in pending tasks and missed deadlines.
• Consistency of staff task-status updates.
• Accuracy and completeness of records maintained in Google Workspace.
• Timely escalation of delays, issues, and process gaps.

Daily Deliverables

At the end of each working day, the Process Coordinator must ensure that:

1. All assigned tasks have an updated status.
2. Pending tasks and their responsible team members are clearly identified.
3. Delayed tasks and their reasons are recorded.
4. Important issues are communicated to management.
5. The daily operations report is submitted on time.
6. All relevant Google Sheets and records are updated.

Important Note

This role is primarily focused on coordination, monitoring, follow-up, data management, and reporting. The Process Coordinator is not expected to independently perform every department's operational work but must ensure that the concerned staff members complete their responsibilities as per the company's processes.

Ideal Candidate Profile

We are looking for someone who believes that every task should have an owner, every deadline should be tracked, every activity should be recorded, and every day should end with a clear report.

The ideal candidate should be systematic, persistent with follow-ups, comfortable working with data, and capable of keeping management informed about the actual status of daily operations.

My recommendation for Siddhi Jewels

To make this role effective as your business expands, I recommend setting up three simple Google Sheets:

• Daily Task Tracker: Staff name, assigned task, deadline, status, pending reason, and next action.
• Daily Management Report: Tasks completed, pending work, delays, issues, and support required from management.
• Staff Performance Tracker: Task completion rate, overdue tasks, and consistency of reporting.

One important hiring tip: Look for a candidate who is persistent with follow-ups and comfortable holding people accountable—not just someone who knows Google Sheets. The main value of this person will be ensuring that work gets completed and management always has a clear picture of operations.