Quality Analyst - BPO
Prodigy HuntersFixed
₹40,000 - ₹48,000
Earning Potential
₹48,000
Fixed
₹40,000 - ₹48,000
Earning Potential
₹48,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
5 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Job Summary: We are hiring an experienced Quality Analyst for our BPO operations in Mumbai. If you have at least 1.5 year of experience in inbound calls/chat auditing, feedback delivery, and CSAT improvement, apply now!
- Salary & Benefits Monthly Take-Home: ₹40,000 – ₹48,000 per month
- Work Timings: 5.5 Days Working (Saturday Half-day & Sunday Fixed Off)
- Job Type: Full-time
- Job Location: 8th Floor, Tower E, Unit No. 2, Times Square Building, Andheri-Kurla Road, Marol, Andheri East, Mumbai
Key Responsibilities:
- Audit voice and chat interactions as per monthly quality targets.
- Conduct 1-on-1 feedback sessions with agents to improve performance.
- Perform CSAT/DSAT analysis and ACPT analysis to identify process gaps.
- Implement Corrective and Preventive Actions (CAPA) and lead quality calibration sessions.
- Maintain quality reports and track error trends on MS Excel.
Requirements & Candidate Profile
- Experience: Minimum 12 Months (1 Year) as a BPO Quality Analyst (Mandatory).
- Education: Graduate in any stream (Mandatory).
- Language Proficiency:
- English (Excellent - Mandatory/Must)
- Hindi (Fluent - Mandatory/Must)
- At least 2 Regional Language (Tamil / Telugu / Kannada / Malayalam / Marathi)
- Laptop: Must have a personal laptop.
- Joining: Immediate joiners preferred.
- Age Limit: Up to 35 years.
Interview & Application Details
- Interview Process: Direct Walk-in / Quick Selection
- How to Apply: Send your resume directly on WhatsApp to 9606906191 or 9606906194
Job role
Job requirements
About company
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TrakerWork from OfficeFull TimeNight ShiftMin. 1 yearGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 40,000 INR and can go up to 48,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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