Sales Coordinator

Company Description DACS is an Indian consumer electronics brand founded in 2016 with a focus on delivering premium-quality home electronics at affordable prices. Initially known for televisions and audio systems, the company has expanded into products such as smart TVs and air conditioners, particularly in the budget and mid-range segments. DACS emphasizes innovation, strong R&D capabilities, and the use of advanced computer science technologies to create products that customers enjoy and rely on. Through its direct-to-consumer website, DACS serves more than 19,000 pin codes across India and is strongly committed to after-sales support with well-trained technicians. Guided by the motto “Innovation Matters,” DACS aims to redefine home entertainment and comfort with user-centric, value-driven solutions.

Role Description The Sales Coordinator role at DACS is a full-time, office-based position located in the Mumbai Metropolitan Region. In this role, the Sales Coordinator supports daily sales operations, including tracking orders, preparing sales reports, and coordinating with internal teams to ensure timely delivery and accurate documentation. The role involves responding to customer and channel partner inquiries, resolving basic issues, and escalating complex cases to the appropriate stakeholders. The Sales Coordinator works closely with the sales team to manage leads, maintain CRM data, schedule meetings, and assist with execution of sales campaigns and promotions. This position also requires collaboration with logistics, finance, and customer service teams to streamline processes and help achieve overall sales targets.

Qualifications

·      Strong Sales Coordination skills with the ability to manage schedules, track orders, and support daily sales activities.

·      Experience in Customer Service, including handling inquiries, providing timely updates, and maintaining a customer-focused approach.

·      Effective Communication skills, both written and verbal, to interact with internal teams, partners, and customers.

·      Knowledge of Sales and Sales Operations processes, including lead management, reporting, and basic use of CRM or sales tools.

·      Proficiency in MS Office (especially Excel and PowerPoint) and comfort working with digital tools and online platforms.

·      Strong organizational and time management abilities, with attention to detail and a commitment to accuracy.

·      Ability to work collaboratively in an on-site, fast-paced environment and adapt to changing priorities.

·      Preferred: Prior experience in consumer electronics or FMCG, and a diploma or degree in Business, Marketing, or a related field.