Customer Support Executive

PAYPOINT INDIA NETWORK LTD is hiring for Executive

Job Title: Executive – Customer Support Executive

Department : Operations / Services

Location : Mira Road (Nearby station)

Experience: Fresher / 0-1 Year (Training will be provided)

Salary: Salary- Up to 18k in hand +PF & ESIC (Subject to interview & docs)

Qualification- Graduate & HSC

Shift Window: 08:00 am to 09:30 pm ( Any 8.5hrs)

Working Days : 6 days working (Rotational 2 Saturdays & 2 Sundays week off)

Job Summary:

We are seeking a proactive and customer-focused Customer Care Executive to join our fintech support team. The ideal candidate will assist users with digital payment issues, transaction queries, wallet concerns, and other fintech-related services. This role demands excellent problem-solving skills, attention to detail, good Communication Skills and Computer knowledge.

Key Responsibilities:

• Handle customer interactions via calls, emails for fintech services like UPI, wallet, recharges, bill payments, and account verifications.
• Assist customers in resolving transaction failures, refund status, wallet load issues, and app-related concerns.
• Log and track customer queries in CRM systems, ensuring timely resolution.
• Educate customers about new features, security guidelines, and responsible digital finance usage.
• Maintain compliance with RBI and KYC norms during customer interactions.
• Ensure high levels of customer satisfaction by providing accurate, consistent, and timely information.

Key Skills & Competencies:

• Good communication skills (Hindi & English; additional regional languages are a plus).
• Ability to handle high call volumes and multitasker ,
• Good Computer Knowledge.
• Should know basic Email drafting skills

Interested candidates can share their resume on 9004364018