Sales Executive

Job Purpose 

To provide effective administrative and sales support to the Sales Team by managing leads, quotations, customer communication, order follow-ups, sales records and coordination with internal departments to ensure smooth sales operations and customer satisfaction. 

2. Key Responsibilities 

• Support the Sales Team in handling daily sales activities and customer enquiries. 
• Receive and record enquiries from customers, contractors, builders, architects, and project clients. 
• Follow up with prospective customers and maintain regular communication. 
• Prepare quotations, estimates, proposals, and other sales-related documents as instructed. 
• Coordinate with the Sales Manager regarding pricing, discounts, and commercial requirements. 
• Maintain proper records of leads, enquiries, quotations, orders, and follow-ups. 
• Follow up with customers for quotation confirmation and order closure. 
• Coordinate with Production, Purchase, Stores, Dispatch and Accounts for order processing and delivery. 
• Track pending orders and ensure timely follow-up with concerned departments. 
• Coordinate with customers regarding delivery schedules and order status. 
• Assist the sales team in preparing daily/weekly/monthly sales reports and MIS. 
• Update customer and lead information in Excel/CRM/software. 
• Support sales executives during client meetings, presentations, and site visits whenever required. 
• Maintain a database of architects, contractors, builders, consultants, dealers, and other potential customers. 
• Collect market information regarding competitors, pricing, products, and customer requirements. 
• Handle customer queries professionally and escalate technical or commercial issues to the concerned team. 
• Assist in preparing product presentations, brochures, samples, and other sales-support materials. 
• Ensure proper documentation of sales orders and customer communications. 
• Perform other sales coordination and administrative duties assigned by management. 

3. Required Skills 

• Good communication and interpersonal skills. 
• Good follow-up and coordination skills. 
• Basic knowledge of MS Excel, Word and PowerPoint. 
• Ability to prepare quotations and maintain sales records. 
• Good telephone and email communication skills. 
• Customer-oriented and professional approach. 
• Ability to coordinate with multiple departments. 
• Strong organizational and time-management skills. 
• Target-oriented and proactive attitude. 
• Willingness to learn roofing, ceiling and construction products. 

4. Qualification & Experience 

Education: Graduate / Diploma in any discipline. 

Experience: 1–3 years in Sales Coordination, Sales Support, Customer Coordination or Business Development. 

Experience in building materials, roofing, false ceiling, construction products, interiors or related industries will be preferred.