Team Leader, Quality Analyst, Trainer
Global EdgeFixed
₹30,000 - ₹45,000
Average Incentives*
₹5,000
Earning Potential
₹50,000
Fixed
₹30,000 - ₹45,000
Average Incentives
₹5,000
Earning Potential
₹50,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
119 applicants
Job Description
Hiring — QA / Trainer / Team Lead
Processes: Dubai Banking Sales | Yoummday Inbound 24×7
Salary: ₹30000–₹45,000 on paper | Experience: 1 year+
6 days working 1 rotational week off : shifts 6am To 3pm ,2pm To 11pm, 11pm To 7am
We are hiring for Quality Analyst, Trainer, and Team Lead roles to support two live voice operations: Dubai banking sales support and Yoummday inbound customer experience (24×7 rotational shifts).
QA
Monitor and score calls against process, accuracy, verification, and compliance; flag critical and fatal errors; give structured feedback; support calibration and quality reporting.
Trainer
Deliver process, product, and compliance training; run mocks and certification; support nesting and refreshers when scripts or SOPs change.
Team Lead
Lead a small advisor team; drive adherence, performance, and escalations; run daily huddles; maintain floor discipline across assigned shifts.
Common requirements
1 year+ relevant experience in voice BPO / sales support / inbound | Strong communication | Process and compliance orientation | Willingness to work rotational shifts where required | WFO
Interested candidates may share updated CV with role preference (QA / Trainer / TL) and process preference if any.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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