Hub Manager

Job Title: Hub Manager

Location: Muzaffarpur

Reports to: Zonal Manager/ Operations Manager

Department: Operations,

Travel - Occasional

Employment Type: Full-time

Job Summary:

The Operations Manager will be responsible for overseeing the setup, management, and optimization of Pointo Hub’s. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management. The ideal candidate will have a strong background in operations within the retail or e-commerce sector, with specific experience in dark store management.

Key Responsibilities:

• POINTO HUB Setup and Management:
• Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.
• Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.
• Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.
• Profit and Loss (P&L) Management:
• Take full ownership of the P&L for hub, ensuring cost efficiency and profitability.
• Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.
• Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.
• Inventory and Supply Chain Optimization:
• Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.
• Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.
• Implement robust inventory management systems to monitor stock levels and ensure product availability.
• Operational Efficiency:
• Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.
• Leverage technology and automation tools to optimize picking, packing, and delivery processes.
• Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.
• Team Leadership and Development:
• Build and manage a high-performing team responsible for the day-to-day operations of the hubs
• Provide ongoing training, support, and development opportunities to team members to enhance performance.
• Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.
• Compliance and Safety:
• Ensure all hub operations comply with local regulations, health and safety standards, and company policies.
• Implement safety protocols to protect staff and ensure a safe working environment.
• Collaboration and Stakeholder Management:
• Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.
• Collaborate with the technology team to integrate and enhance systems that support hub operations.

Key Requirements:

• Education:
• Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.
• Experience:
• 2-4 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.
• Proven experience in managing P&L responsibilities and driving operational profitability.
• Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.
• Skills:
• Strong knowledge of supply chain processes, inventory management, and logistics optimization.
• Proficiency in using operations and warehouse management software (WMS) and other relevant tools.
• Excellent leadership and team management skills.
• Strong financial acumen with experience managing budgets and controlling costs.

Key Competencies:

• Ability to work in a fast-paced, high-growth environment.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Strategic thinking with attention to detail.
• Strong analytical skills and a results-oriented mindset.

Work Environment:

• This role requires both office and on-site work at various hub locations.