Branch Manager

WE ARE HIRING

Branch Manager – Jewellery Retail Showroom

Company: Paras Prithvi Jewels LLP

Industry: Gold, Diamond & Silver Jewellery Retail

Job Locations: Mysuru, Hunsur, Kushalnagar, Periyapatna, K.R. Nagar & Belthangady, Karnataka

Employment Type: Full-Time | Permanent

Experience: 5–12 Years Preferred

Department: Retail Sales & Showroom Operations

Reporting To: Sales & Marketing Head

Salary: Competitive, based on experience and suitability

About the Company

Paras Prithvi Jewels LLP is a growing multi-branch jewellery retail organization with showrooms across Karnataka, specializing in gold, diamond, silver, bridal and traditional jewellery.

We are looking for an experienced, dynamic and result-oriented Branch Manager who can independently manage showroom sales, customer experience, employee performance, stock accountability and overall branch profitability.

The ideal candidate should possess strong jewellery retail knowledge, excellent leadership skills and a proven track record of achieving sales targets while maintaining operational discipline.

Key Roles & Responsibilities

1. Showroom Sales & Business Development

• Take overall responsibility for achieving branch sales, revenue and profitability targets.

• Prepare daily, weekly and monthly sales plans.

• Drive gold, diamond, silver, bridal and other jewellery category sales.

• Monitor showroom footfall, enquiries, customer conversion and average transaction value.

• Identify opportunities to increase sales through existing and new customers.

• Review non-purchase customers and implement follow-up and conversion strategies.

• Develop relationships with high-value, bridal and repeat customers.

• Monitor competitors, local market trends and customer preferences.

2. Team Leadership & Performance Management

• Lead and supervise the Assistant Branch Manager, Sales Executives and showroom support teams.

• Conduct daily morning briefings, target reviews and performance discussions.

• Allocate sales targets and responsibilities among employees.

• Monitor individual employee sales productivity and conversion performance.

• Coach and motivate employees to improve product knowledge and selling skills.

• Identify training needs and coordinate with HR for employee development.

• Maintain discipline, attendance, teamwork and a professional work environment.

• Support recruitment, onboarding, performance appraisal and employee retention.

3. Customer Experience & Relationship Management

• Ensure excellent customer service from entry to purchase and after-sales support.

• Handle important customers, escalated complaints and service-related issues.

• Build long-term customer relationships and encourage repeat purchases.

• Monitor customer enquiries, appointments, feedback and follow-ups.

• Coordinate with the Central CRM team for customer retention and jewellery savings schemes.

• Ensure professional handling of bridal, premium and high-value customers.

• Improve customer satisfaction and showroom reputation.

4. Inventory & Stock Management

• Monitor jewellery stock availability, stock movement and inventory accuracy.

• Coordinate with Stock Coordinators and Head Office for timely replenishment.

• Review slow-moving, ageing and fast-moving jewellery categories.

• Ensure the showroom maintains an appropriate product mix and weight range.

• Supervise stock security, physical verification and inventory reconciliation.

• Ensure stock transfers, inward/outward movements and customer orders follow approved procedures.

• Escalate stock shortages, discrepancies and unusual transactions.

• Coordinate with the Procurement & Production Department for product requirements.

5. Showroom Profitability & Financial Performance

• Monitor branch sales, gross margins, operating expenses and profitability.

• Understand jewellery pricing, making charges, value addition and product margins.

• Review category-wise profitability and sales contribution.

• Monitor discounts and commercial exceptions within approved authority.

• Coordinate with Accounts and Finance for accurate billing, cash reconciliation and financial reporting.

• Control avoidable expenses and improve operational efficiency.

• Analyze branch performance and recommend corrective actions.

6. Local Marketing & Customer Acquisition

• Coordinate with the Marketing Department to execute showroom campaigns and promotional activities.

• Support local exhibitions, festive promotions and customer engagement events.

• Work with Field Sales teams to generate qualified enquiries and showroom visits.

• Build relationships with local communities, wedding customers and potential business partners.

• Monitor campaign enquiries, customer visits and sales conversion.

• Provide local market feedback to Head Office.

7. Showroom Operations & Compliance

• Ensure smooth daily showroom opening, operations and closing.

• Maintain showroom cleanliness, visual merchandising, product presentation and customer hospitality.

• Ensure employees follow company SOPs, policies and service standards.

• Monitor billing controls, stock security, customer documentation and internal audit compliance.

• Maintain proper coordination between Sales, GRE, Cashier, Stock Coordinator and Head Office departments.

• Ensure timely escalation of operational, financial and security issues.

• Implement corrective actions for audit findings and operational gaps.

8. ERP, CRM & Management Reporting

• Monitor showroom performance through the company’s ERP, CRM and reporting systems.

• Review daily sales, stock, customer enquiries, appointments and follow-up reports.

• Monitor sales conversion, employee productivity and inventory ageing.

• Ensure timely and accurate daily, weekly and monthly management reports.

• Analyze branch performance using data and identify opportunities for improvement.

• Conduct structured performance reviews with Head Office management.

Candidate Requirements

Educational Qualification

• Bachelor’s degree in Commerce, Business Administration, Management or a related field preferred.

• MBA or equivalent management qualification will be an added advantage.

• Strong jewellery retail experience may be considered in place of higher academic qualifications.

Experience

• 5–12 years of retail sales experience preferred.

• Minimum 2–3 years in a showroom management, assistant branch management or retail team leadership role preferred.

• Experience in gold and diamond jewellery retail is strongly preferred.

• Proven experience managing sales targets, employees, customer relationships and showroom operations.

• Experience handling premium jewellery, bridal customers and high-value transactions is an advantage.

Essential Technical Knowledge

• Gold jewellery purity, hallmarking, weight and pricing.

• Making charges, wastage and jewellery value addition.

• Diamond jewellery fundamentals and certification.

• Bridal, antique, temple and traditional jewellery categories.

• Jewellery sales techniques and customer conversion.

• Retail inventory management and stock security.

• Jewellery savings schemes and customer relationship management.

• Retail ERP, CRM and MS Excel reporting.

• Basic branch profitability and expense management.

Key Skills

• Strong leadership and team management.

• Excellent sales and negotiation skills.

• Customer relationship management.

• Target-driven and result-oriented approach.

• Strong analytical and problem-solving ability.

• Excellent communication and interpersonal skills.

• Decision-making and accountability.

• High integrity and professionalism.

• Ability to independently manage showroom operations.

• Willingness to follow structured processes, reporting systems and company policies.

Languages

• Kannada proficiency preferred.

• English and Hindi communication skills will be an added advantage.

Key Performance Indicators

The Branch Manager will be evaluated on:

• Achievement of monthly and annual sales targets.

• Branch gross margin and profitability.

• Showroom footfall and customer conversion.

• Average transaction value.

• Gold, diamond and silver category performance.

• Bridal and high-value customer sales.

• Employee-wise sales productivity.

• Customer retention and repeat purchases.

• Customer enquiry and follow-up conversion.

• Jewellery savings scheme enrolment performance.

• Stock availability, ageing and inventory accuracy.

• Customer satisfaction and complaint resolution.

• Employee retention, training and team development.

• Showroom SOP and audit compliance.

• Timely and accurate management reporting.

What We Offer

• Opportunity to lead a growing jewellery retail showroom.

• Performance-driven career growth.

• Opportunity to develop and lead a professional sales team.

• Structured training, operational support and management systems.

• Long-term career opportunities within an expanding jewellery retail organization.