Admin Manager

Job description:

About the Company :

Pinnacle Blooms Network®, operated by Bharath Healthcare Laboratories Pvt. Ltd. (BHCL), is a healthcare organization operating a network of centers and the Pinnacle AI GPT-OS® platform. The organization focuses on child-development and therapy services.

Responsibilities :

• Manage the day-to-day administrative operations of the branch and ensure smooth functioning.
• Maintain branch hygiene, cleanliness, safety, and coordinate with caretakers and housekeeping staff.
• Coordinate with therapists regarding schedules, session timings, attendance, leave management, and day-to-day concerns.
• Handle parent queries and concerns and ensure timely resolution and proper follow-up.
• Attend to walk-in parents, explain therapy services and packages, and support lead conversion and admissions.
• Conduct visits to doctors, hospitals, preschools, and schools to build referral networks and generate new leads.
• Follow up with enquiries, referrals, and leads regularly and maintain proper records to drive admissions.
• Manage parent/child admissions and coordinate with therapists and internal teams to ensure smooth service delivery.

Qualifications :

• Bachelor’s degree in any discipline.
• 2–5 years of experience in administration, healthcare operations, branch operations, customer handling, or a similar role.
• Experience in healthcare, hospitals, clinics, therapy centers, schools, or preschools is preferred.
• Good communication and interpersonal skills.
• Ability to handle parents/customers, therapists, and support staff.
• Comfortable with lead follow-up, referral generation, and basic sales/conversion activities.
• Basic knowledge of MS Office and reporting.
• Willingness to make field visits to doctors, hospitals, schools, and preschools for referral generation.