IT Support Executive

We are looking for a skilled and service-oriented IT Support Executive to manage day-to-day IT operations, troubleshoot hardware and software issues, maintain computer systems, and provide technical support to employees. The candidate should have good technical knowledge, problem-solving abilities, and effective communication skills.

Key Responsibilities:

• Provide technical support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Troubleshoot operating system, application, email, and internet connectivity issues.
• Manage user accounts, passwords, access permissions, and system configurations.
• Maintain LAN, Wi-Fi, routers, switches, and basic network infrastructure.
• Install and update operating systems, antivirus software, and other applications.
• Perform regular system backups and assist with data recovery when required.
• Monitor system performance and ensure smooth functioning of IT infrastructure.
• Maintain IT inventory, software licenses, and records of IT assets.
• Coordinate with external vendors for hardware repairs, software support, and IT purchases.
• Ensure data security, antivirus protection, and compliance with IT policies.
• Maintain documentation of technical issues, resolutions, and maintenance activities.

Required Skills:

• Knowledge of computer hardware, software installation, and troubleshooting.
• Understanding of Windows operating systems and Microsoft Office applications.
• Basic knowledge of networking, LAN, Wi-Fi, routers, and switches.
• Familiarity with printers, scanners, email configuration, and antivirus software.
• Knowledge of user account management and data backup procedures.
• Good analytical and problem-solving skills.
• Strong communication and employee support skills.
• Ability to manage multiple technical issues and prioritize tasks.

Educational Qualification:

• Diploma or Bachelor's degree in IT, Computer Science, Computer Engineering, or a related field.
• Relevant IT certifications will be an added advantage.

Experience: 1–3 years of relevant experience in IT support or technical support.

Preferred Candidate Profile:

• Proactive, technically sound, and detail-oriented.
• Capable of resolving technical issues independently.
• Willing to provide timely support to employees and maintain IT systems efficiently.