Xpheno

Customer Service Representative

Xpheno
Sanpada, Navi Mumbai
₹15,000 - ₹20,000 monthly

Fixed

₹15,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

16 applicants

16 applicants

Benefits include: PF, Health Insurance, ESI (ESIC)

Benefits include: PF, Health Insurance, ESI (ESIC)

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Job role

Work location
Work locationPlot No 2, Ion House, Near Bhagat Tarachand Hotel, Vashi Sector 18, Navi Mumbai-400703, Maharashtra Sanpada, Navi Mumbai
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
Education12th Pass
Skills
SkillsCustomer service, Telecalling - Customer Service, Customer Relations, Customer care, Customer complaints handling, Voice Process
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 40 years
Gender
GenderAny gender

About company

Name
NameXpheno
Address
AddressPlot No 2, Ion House, Near Bhagat Tarachand Hotel, Vashi Sector 18, Navi Mumbai-400703, Maharashtra Sanpada, Navi Mumbai
Job posted by Xpheno

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You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 28 Aug 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!