Insurance Coordinator

JOB DESCRIPTION (JD)Position: Insurance Coordinator

Company Name: Vijayjyoti Financiers Pvt. Ltd.

Department: Insurance / Operations

Job Location: Head Office, Kharghar, Navi Mumbai

Experience: 1–2 Years (Preferred)

Employment Type: Full-Time

Industry: NBFC / Financial Services

1. Job SummaryThe Insurance Coordinator will be responsible for coordinating insurance-related activities between the company, insurance providers, branches, and customers. The role involves managing insurance documentation, policy issuance, premium details, claim coordination, maintaining records, and ensuring timely completion of insurance-related processes.

1. 2. Roles and ResponsibilitiesCoordinate with insurance companies and insurance partners regarding policy issuance and related activities.
2. Coordinate with LIC, Kotak Insurance, and other insurance providers as required by the company.
3. Ensure timely issuance of insurance policies for eligible loan customers.
4. Collect, verify, and maintain insurance-related documents and customer details.
5. Maintain insurance records, policy details, premium information, and customer databases.
6. Coordinate with the Operations, Credit, Accounts, and Branch teams for insurance-related requirements.
7. Follow up with insurance companies regarding pending policies, endorsements, cancellations, and other requests.
8. Assist customers and branch employees with insurance-related queries.
9. Coordinate insurance claim documentation and follow up with insurance providers regarding claim status.
10. Prepare daily, weekly, and monthly insurance MIS reports.
11. Reconcile insurance premium details with company records and coordinate discrepancies with the Accounts Department.
12. Track pending insurance cases and ensure timely resolution.
13. Maintain proper documentation and ensure the confidentiality of customer information.
14. Ensure compliance with the company's internal policies and applicable insurance-related guidelines.
15. Perform other insurance-related duties assigned by the reporting manager.

• 3. Required SkillsGood communication and coordination skills.
• Basic knowledge of insurance policies and documentation.
• Working knowledge of MS Excel and MS Office.
• Good follow-up and record-management skills.
• Ability to coordinate with insurance companies, branches, and internal departments.
• Attention to detail and accuracy in maintaining records.
• Time management and problem-solving skills.
• 4. Educational Qualification Graduate in any discipline.
• Candidates with experience in insurance coordination, banking, NBFC, or financial services will be preferred.
• 5. Experience1–2 years of experience in insurance coordination or a similar role is preferred.
• Freshers with good communication skills and basic Excel knowledge may also be considered.
• 6. Key Performance Indicators (KPIs)Timely issuance of insurance policies.
• Accuracy of insurance documentation and records.
• Timely resolution of pending insurance cases.
• Accuracy and timely submission of insurance MIS reports.
• Effective coordination with insurance providers and internal departments.
• Timely reconciliation and follow-up of insurance premium records.

7. Reporting To Operations Manager / Department Head / Management, as assigned by the company.