Sales Co-ordinator

Key Responsibilities:

• Process sales orders, quotes, contracts, and invoices in the CRM system accurately and promptly.

• Maintain and update customer records, sales leads, and pipeline databases.

• Prepare weekly, monthly, and quarterly sales reports, performance tracking metrics, and forecasts for management.

• Act as the first point of contact for client queries regarding product details, order status, pricing, and deliveries.

• Handle incoming sales leads, triage requests, and assign them to the appropriate sales representatives.

• Resolve customer issues or elevate complex complaints to account managers.

• Organize sales team meetings, schedule client presentations, and manage travel itineraries for Sr. Management.

• Help onboard new sales staff on internal CRM tools, administrative workflows, and sales documentation.

• Liaise with marketing, billing, and product teams to align promotional strategies and operational support. 

Key Requirements Qualifications:

• Education: Bachelor’s degree in business administration, Marketing, Communications, or a related field (or equivalent experience).

• Experience: 1–3 years of experience in sales support, customer service, or B2B Sales roles or BD roles. 

Technical Skills:

• Proficiency in CRM platforms (e.g., Zoho) is preferred.

• Strong skills in Microsoft Office Suite (Excel, Word, PowerPoint) or Google Workspace.

• Basic understanding of sales analytics and order processing systems.

• Good written and spoken English.