Senior Customer Care Coordinator
eClerxFixed
₹19,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹19,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
177 applicants
Benefits include: PF, Travel Allowance (TA), ESI (ESIC), 5 working days, Two-way cab
Job Description
- Customer Support Executive – Job DescriptionHandle customer queries through phone, chat, email, and other communication channels.
- Understand customer concerns and provide accurate and timely solutions.
- Maintain a professional, polite, and customer-friendly communication style.
- Resolve complaints and service-related issues while maintaining customer satisfaction.
- Provide information about products, services, orders, payments, and processes.
- Follow company policies, procedures, and customer service quality standards.
- Record customer interactions and update details accurately in the CRM/system.
- Escalate complex or unresolved issues to the appropriate department or senior team member.
- Achieve assigned daily/weekly performance and productivity targets.
- Follow up with customers when required and ensure issues are properly closed within the given TAT.
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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