Team Leader

Job Responsibilities:

1) Store Operational

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize

profitability.

• Responsible for day-to-day performance and operations on the store floor.

• Take a floor walk to ensure that display is arranged in appropriate way.

• Maintain outstanding store condition and visual merchandising standards.

• Handle store administration and supervise compliance with policies, procedures and SOP.

• Check store compliance with health and safety regulations.

• Coordinate with housekeeping and security staff for the same.

• Identify and analyze the sales and set the daily/monthly target accordingly.

• Set staff's schedules and breaks in shift.

• Responsible to do ad-hoc work as and when needed.

• Handle and maintain petty cash register and coordinate with accounts team regarding the

same.

2) Stock maintenance/Inventory Management

• Check the stock received in the store according to the raised invoice.

• Monitor inventory level and order new items accordingly. Follow up with the superior

regarding same.

• Update stock data in WinBDS system.

• Identify non selling books and arrange display for the same.

• Manage stock to maximize sales potential.

3) Sales

• Propose innovative ideas to increase sales in consideration with cluster manager.

• Split and allocate the sales target within the store staff.

• Identify and analyze sales on daily basis. Generate sales report on weekly basis.

• To check monthly sales target are achieved.

4) People management

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

• Conduct coaching and mentoring meeting on weekly basis to ensure performance objectives

are met.

• Arrange activities based on team building and motivation for staff.

• Ensure high level of employee relationship, motivation engagement to drive results.

• Monitor, review, evaluate and ensure all KPIs of the staff are met on on-going basis.

5) Events & Promotions

• Develop and arrange promotional material and in-store displays.

• Ensure implementation of promotional plans and suggesting new and innovating promotion

plan for the area of work.

• Follow up with marketing and B&M team regarding events and promotions.

6) Customer Service

• Monitor daily operations at the store including customer experience, escalations, and people

related responsibilities.

• Respond to customer complaints and concerns in a professional manner.

• Give training to the staff regarding customer service. To prioritise customer retention to avoid

customer churn.

• Ensure appropriate services is provided to the customers.

• Maintain an excellent level of customer service. Handle and resolve customer complaints.

Key Skills Required:

• 2-3 Yrs. work experience as a Senior Customer Care Associate in Retail/FMCG

industry or 2-3 Yrs. work experience as a Team Lead in same industry.

• Computer literacy

• Strong phone, email, and in-person communication skills

• Any Graduate

About Crossword:

Crossword is a 30-year-old organization in organized retail store chain dealing in Books, Stationery,

Toys, Gift items and related items. Currently, Crossword is the only Retail Book Chain in India having

presence in more than 30 Cities with 90+ stores. In the coming time, it is planning to increase its

presence to include more cities and to multifold its store count to reach the targeted revenue vision.

Crossword is working with world’s Top Publishers and vendors. All Global as well as Regional

Publishers count big time on Crossword and providing full support. A dedicated team of more than

500 employees helping the organization to grow exponentially in next 2 years to touch 300 stores PAN

India.

Please visit www.crossword.in for more information.