Assistant Manager Operations

Job Description – Assistant Manager, Operations Company: Innocox Consulting & Research Pvt. Ltd.

Department: Skill Assessment Operations

Position: Assistant Manager – Operations

Role OverviewThe Assistant Manager – Operations will be responsible for planning, coordinating, monitoring, and completing skill assessment activities across assigned projects. The role requires regular coordination with assessment centres, assessors, internal teams, and concerned stakeholders to ensure assessments are conducted smoothly and in accordance with prescribed guidelines.

• Key ResponsibilitiesPlan and schedule skill assessment batches and ensure timely execution.
• Coordinate with Training centres, assessors, RSA/PMU and internal teams for assessment-related activities.
• Assign and confirm assessors based on location, sector, availability, and assessment schedules.
• Monitor assessments on a daily basis and resolve operational issues in real time.
• Ensure compliance with assessment guidelines, SOPs and required infrastructure standards.
• Verify assessment documents, candidate details, attendance, photographs, videos and other mandatory evidence.
• Monitor AEBAS/biometric attendance, CCTV compliance and geo-tagged assessment evidence, wherever applicable.
• Review candidate verification/image mismatch cases and coordinate for necessary clarification.
• Ensure timely submission and uploading of assessment results, documents and supporting evidence on the respective portals/applications.
• Maintain and regularly update MIS, batch status, assessor records and assessment reports.
• Follow up on pending assessments, results, documentation and compliance issues.
• Escalate non-compliance, infrastructure deficiencies, location mismatches and other critical observations to the concerned authority.
• Coordinate with the billing/accounts team for completed batch data and supporting documents.
• Prepare daily/weekly operational reports for management.
• Guide and supervise Operations Executives/Coordinators and ensure timely completion of assigned work.
• Required Skills & QualificationsGraduate/Postgraduate in any discipline.
• 2–5 years of experience in Skill Assessment, Skill Development, Training Operations or similar operations preferred.
• Good knowledge of Skill Assessment Agency operations, MIS and assessment processes.
• Strong working knowledge of MS Excel, Google Sheets, email and online portals.
• Good written and verbal communication skills in English and Hindi.
• Strong coordination, team management and problem-solving abilities.
• Ability to handle multiple assessment batches and stakeholders simultaneously.
• Willingness to work under deadlines and manage urgent operational requirements.

Preferred CandidateCandidates having prior experience with Skill Assessment Agencies, Skill India/NSDC-related projects, Government Skill Development Schemes or large-scale assessment operations will be preferred.