Coordination & After-Sales Support Executive

Key Responsibilities

• Coordinate with clients on a day-to-day basis regarding orders, material pickups, documentation, invoices, payments, and other operational requirements.
• Prepare, maintain, and share invoices, e-way bills, PODs (Proof of Delivery), quotations, and other relevant documents with clients.
• Follow up with clients for invoice acceptance, document confirmation, pickup schedules, and payment-related matters.
• Coordinate with the logistics/transportation team and clients to schedule and ensure timely pickup of materials.
• Track pickup status and ensure PODs are received and properly maintained after every pickup/delivery.
• Respond promptly to client emails, calls, and queries and ensure proper closure of pending issues.
• Maintain proper records of invoices, PODs, pickup details, client communications, and payment follow-ups.
• Coordinate internally with the Operations, Finance, Logistics, and Management teams to resolve client requirements.
• Maintain a proper tracker for pending invoices, pickups, PODs, payments, and client requirements.
• Ensure all client-related documents and records are accurate and submitted within the required timelines.
• Develop and maintain a professional relationship with existing clients.
• Support the management team in preparing client reports, MIS, and other coordination-related activities.

Required Skills & Qualifications

• Graduate in any discipline.
• 2–3 years of experience in client coordination, after-sales support, customer support, sales coordination, operations coordination, or a similar role.
• Good written and verbal communication skills.
• Strong email drafting and professional communication skills.
• Good knowledge of MS Excel, MS Word, Outlook/Gmail, and basic office applications.
• Ability to maintain trackers and documentation systematically.
• Good follow-up and coordination skills.
• Ability to communicate effectively with clients, transporters, vendors, and internal teams.
• Strong attention to detail, particularly while handling invoices and statutory documents.
• Ability to work independently and manage multiple tasks simultaneously.
• Should be proactive, organized, and responsible towards assigned work.

Preferred Experience

Candidates having experience in B2B client coordination, logistics coordination, invoice processing, dispatch coordination, after-sales support, recycling/waste management, manufacturing, or service industries will be preferred.

Key Performance Areas (KPIs)

• Timely coordination and scheduling of client pickups.
• Timely submission of required documents.
• Timely collection and maintenance of PODs.
• Timely response to client queries and requirements.
• Effective follow-up for pending invoices and payments.
• Accuracy of documentation and client records.
• Timely closure of client-related operational issues.