Customer Relations Executive

Position: Customer Relationship Executive

Department: CRM / Sales

Experience: 1–3 Years

Location: Sector-14, Dwarka

Employment Type: Full-time

About the Role

We are looking for a proactive and customer-centric Executive/Professional to manage customer relationships, ensure timely follow-ups, maintain accurate customer records, and support customer retention and satisfaction.

Key Responsibilities

• Handle customer queries, requests, and concerns through calls, emails, WhatsApp, or other communication channels.
• Manage and maintain accurate customer information, interactions and pending activities in the CRM system.
• Conduct timely follow-ups with existing and prospective customers.
• Build and maintain strong relationships with customers.
• Coordinate with sales, marketing, operations, and other internal teams to resolve customer issues.
• Ensure customer complaints and service requests are addressed within the defined timelines.
• Collect customer feedback and share relevant insights with the management team.

Required Skills

• The ideal candidate should have excellent verbal and written communication and interpersonal skills and have a customer-first approach.
• Good follow-up and relationship-building abilities.
• Comfortable working with CRM software and Microsoft Office/Google Workspace.
• Strong organizational and time-management skills.
• Ability to handle multiple customers and tasks simultaneously.
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Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field. (Preferred)
• Prior experience in CRM, customer service, sales coordination, inside sales, or a similar role.