Customer Relationship Manager
MNL Gluck Services Private LimitedFixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹25,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 3 years
Basic EnglishJob highlights
45 applicants
Job Description
A Customer Support Manager leads the support team, handles hard complaints, and tracks service goals. They make sure customers get fast, polite, and correct help while working with other departments to fix core problems.
- Team Leadership: Hire, train, coach, and review support staff.
- Issue Resolution: Take charge of complex or escalated customer complaints.
- Performance Tracking: Monitor goals like response time, customer satisfaction, and ticket resolution rates.
- Process Improvement: Build clear rules, update software tools, and share feedback with product teams.
- Reporting: Create regular reports on team work and customer trends.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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