Customer Support Executive

Job Title: Customer Support Executive(CSE)

Company: Webpulse Solution Pvt. Ltd.

Location: Kirti Nagar, Delhi (On-site)

Experience: 0–1 year

Job Type: Full-time

About Webpulse India:

Webpulse Solution is a leading digital marketing agency helping businesses grow their online presence through expert branding, SEO, and digital solutions. We’re expanding our support team and looking for energetic individuals who can ensure top-notch client satisfaction and drive addon sales.

Role Overview:

We are looking for a Customer Support Associate who will be responsible for post-sales support, maintaining strong relationships with existing clients, and driving addon/upgraded sales. This role is ideal for someone who enjoys client interaction, has good communication skills, and is motivated by targets.

Key Responsibilities:

• Provide ongoing support to existing clients after the sale is completed
• Understand client requirements and provide timely resolutions
• Ensure client satisfaction and retention through professional communication
• Identify opportunities for addon services and upsell digital solutions
• Work towards achieving monthly sales/upgradation targets from existing clients
• Perform cold calling when needed to boost conversions
• Maintain accurate records of client interactions and upgrades in the CRM

Requirements:

• Freshers from any educational background can apply
• Candidates with up to 1 year of experience in sales, support, or customer service will be preferred
• Basic knowledge or strong interest in digital marketing is essential
• Excellent verbal and written communication skills
• Must be based in Delhi and comfortable working from our Kirti Nagar office
• Should be target-oriented and proactive in client engagement

What We Offer:

• Fixed salary with attractive performance-based incentives
• Exposure to digital marketing industry and client handling
• Supportive work environment and hands-on training
• Career growth opportunities based on performance