E-Commerce Executive

Job Description – E-commerce Executive

Company: PERCH Brands Pvt. Ltd.

Location: West Delhi

Work Mode: Full-time, On-site

Working Days: 6 Days a Week

Experience: 2-5 Years

About PERCH BrandsPERCH Brands is a homegrown D2C menswear brand founded in 2023, focused on premium-quality smart-casual apparel for the contemporary Indian man. We emphasise refined aesthetics, sharp silhouettes, premium fabrics and in-house manufacturing.

Role OverviewWe are looking for a proactive and detail-oriented E-commerce Executive to manage daily e-commerce operations across our website and online marketplaces. The role involves end-to-end order processing, marketplace management, inventory coordination, catalogue management and ensuring timely order fulfilment.

Key Responsibilities1. Order Processing & Fulfilment

• Handle daily incoming orders from Easyecom OMS for orders of Shopify and various online marketplaces like Myntra, Nykaa, Tata Cliq, Amazon, Ajio and Flipkart .
• Process, verify and confirm orders while ensuring accurate SKU, size, quantity and customer details.
• Coordinate with warehouse and dispatch teams for timely order packing and shipment.
• Generate shipping labels, invoices and manifests.
• Monitor order status, shipment tracking, pending dispatches and delivery updates.
• Handle order cancellations, returns, exchanges, RTOs and refund coordination.
• Raise and manage return claims, including customer returns, damaged products, missing items and incorrect product claims. 
• Coordinate with logistics partners and resolve shipment-related issues.
• Ensure orders are processed and dispatched within the platform's prescribed timelines.
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2. Inventory & Catalogue Management

• Monitor stock availability and maintain accurate inventory across all sales channels.
• Coordinate stock reconciliation and inventory updates.
• Ensure correct SKU mapping, size availability and product information.
• Identify stock discrepancies and coordinate with the warehouse team.

3. Reporting & Coordination

• Prepare daily order processing, dispatch, sales and return reports.
• Track pending orders, cancellations, returns and fulfilment performance.
• Coordinate with internal teams to ensure smooth e-commerce operations.
• Maintain operational records and marketplace documentation.
• Requirements2–5 years of experience in e-commerce operations, preferably in fashion, apparel, lifestyle or D2C brands.
• Familiarity with EasyEcom, Unicommerce, Shiprocket or similar OMS/WMS platforms.
• Hands-on experience in order processing and order fulfilment.
• Working knowledge of Shopify and marketplace seller panels.
• Experience with Myntra, Amazon, Flipkart, AJIO or Nykaa.
• Good working knowledge of MS Excel and Google Sheets.
• Strong coordination, communication and problem-solving skills.
• Ability to manage high order volumes and meet dispatch timelines.