Guest Service Associate

Job Description: Service Associate (SA) & Guest Service Associate (GSA)

Company: PVR Cinemas – Luxury Multiplex Operations & Guest Experience

Hiring Partner: Futurz Staffing Solutions

Position: Service Associate (SA) / Guest Service Associate (GSA)

Openings: Pan India / Delhi NCR Region

Employment Type: Full-time, Permanent (Urgent Hiring – Immediate Joiners Only)

Compensation: ₹13,000 – ₹18,000 per month (Tier- and location-based structured pay)

Work Schedule: 5:00 PM – 2:00 AM (Fixed Night Shift; strict adherence mandatory)

Role Overview

Responsible for delivering front-of-house hospitality, box office customer support, luxury auditorium ushering, and live Food & Beverage concession counter management across multiplex locations.

Key Responsibilities

 * Guest Ushering & Reception:

  * Welcome patrons warmly upon arrival and maintain a customer-first hospitality mindset.

  * Scan digital passes and guide guests to their designated cinema auditoriums.

 * Concessions & F&B Operations:

  * Prepare cinema snacks and manage beverage and popcorn counter stations.

  * Operate Point-of-Sale (POS) terminals for order billing and payment collection.

 * Box Office & Guest Inquiries:

  * Support patrons with ticket collections, showtime schedules, and general cinema queries via counter and self-service kiosks.

 * Hygiene & Auditorium Maintenance:

  * Conduct hall audits, monitor seating conditions, and ensure high standards of lobby and auditorium cleanliness.

 * Shift Closure & Handover:

  * Coordinate end-of-day operational wrap-up at 2:00 AM, balance closing stock/inventory, and complete shift handover protocols.

Candidate Eligibility & Profile

 * Age: 18 to 24 years strictly.

 * Gender: Male candidates only.

 * Education: Minimum 12th Pass.

  * Candidates with a Degree/Diploma in Hotel Management (BHM/DHM), Hospitality, or Food & Beverage (F&B) Service are prioritized with fast-track promotion pathways to Supervisory and Operations Management roles.

 * Language Skills: Fluent spoken Hindi; conversational English is an added advantage.

 * Availability: Must be an immediate joiner (able to report within 24–48 hours with original documentation).

Grooming & Attire Guidelines

 * Facial Hair: Strictly clean-shaven for the interview and during all duty shifts.

 * Hair: Professional corporate haircut; neat, short, and well-groomed (casual/trendy styles strictly prohibited).

 * Dress Code: Crisp, ironed formal shirt, well-fitted formal trousers, formal belt, and polished black leather shoes.

Requisition Locations (Delhi NCR)

 * Delhi Priority/Critical Hubs: Anupam, Vegas Mall (Dwarka).

 * Delhi Cinema Units: Pacific Mall (Dwarka).

How to Apply:-

Interested candidates must submit their Resume along with a Full-Length Formal Photograph directly via WhatsApp:

 * Contact Person: HR Jaspreet

 * Call / WhatsApp: +91 9599221137