L4 Desktop & Laptop Engineer

Position: L4 Desktop & Laptop Engineer

Department: Technical Support / Service

Location: Delhi

Experience: 5+ Years

Salary: Up to ₹40,000 per month

Employment Type: Full-Time

Job SummaryWe are looking for an experienced L4 Desktop & Laptop Engineer with strong hands-on expertise in chip-level repair, motherboard troubleshooting, and BIOS programming. The candidate will be responsible for resolving complex technical issues, handling customer technical queries, and providing on-site support whenever required.

• Key ResponsibilitiesHandle L4-level troubleshooting and repair of laptops, desktops, workstations, and related hardware.
• Perform chip-level diagnosis and motherboard repair.
• Diagnose and repair motherboard-level issues involving ICs, MOSFETs, capacitors, charging circuits, power circuits, display circuits, USB ports, etc.
• Perform BIOS programming, flashing, recovery, and troubleshooting.
• Identify root causes of complex hardware failures and provide appropriate repair solutions.
• Handle escalated technical complaints from customers and internal service teams.
• Communicate directly with customers to understand technical issues and provide suitable solutions.
• Provide remote technical support and troubleshooting whenever possible.
• Conduct customer/site visits whenever required for diagnosis, repair, installation, troubleshooting, or technical support.
• Support L1/L2 engineers in resolving complex technical issues.
• Maintain records of repairs, replaced components, technical findings, and case closures.
• Coordinate with internal teams for RMA, replacement, warranty, and service-related cases.
• Ensure technical complaints are resolved within the defined TAT.
• Identify recurring technical issues and suggest corrective/preventive measures.
• Technical Skills RequiredStrong hands-on experience in chip-level laptop and desktop motherboard repair.
• Practical knowledge of BIOS programming and BIOS recovery.
• Good knowledge of SMD components and motherboard-level troubleshooting.
• Ability to use multimeter, DC power supply, soldering station, hot-air station, BIOS programmer, and other repair equipment.
• Knowledge of motherboard schematics and boardview files will be an added advantage.
• Good understanding of Windows, drivers, firmware, hardware diagnostics, and system configuration.
• Ability to independently diagnose and repair complex hardware problems.
• Customer HandlingGood communication and customer-handling skills.
• Ability to explain technical issues and solutions clearly to customers.
• Comfortable handling customer calls and technical escalations.
• Willingness to travel for site visits whenever required.
• Should have a professional, responsible, and solution-oriented approach.
• Candidate ProfileMinimum 5 years of relevant experience in laptop/desktop repair or technical service.
• Chip-level repair experience is mandatory.
• BIOS programming experience is mandatory.
• Experience handling corporate/enterprise customers will be an advantage.
• Should be capable of independently handling complex technical escalations.
• Strong troubleshooting and problem-solving skills.
• Should be willing to travel for customer/site visits as and when required.