Operation Manager

Company: Good Leather

Position: Operations Manager

Location: K-4, Lajpat Nagar, New Delhi

Experience: 3–6 Years

Salary: As per experience and interview

Job Summary

We are looking for an experienced Operations Manager to oversee day-to-day business operations, improve operational efficiency, manage teams, and ensure smooth coordination between departments.

Key Responsibilities

• Manage and monitor daily operational activities.
• Supervise teams and ensure proper allocation of work.
• Coordinate with Store, Warehouse, E-commerce, Customer Support, and Management teams.
• Monitor orders, dispatches, deliveries, returns, and pending cases.
• Maintain proper inventory and stock coordination.
• Track daily sales, operational performance, and team productivity.
• Prepare and share daily/weekly operational reports with management.
• Identify operational issues and ensure timely resolution.
• Develop and implement processes to improve efficiency and reduce errors.
• Monitor employee attendance, discipline, performance, and productivity.
• Ensure company policies and operational procedures are followed.
• Handle escalations and coordinate with management for important issues.
• Ensure smooth workflow across all departments.

Required Skills

• Strong team management and leadership skills.
• Good communication and coordination abilities.
• Strong problem-solving and decision-making skills.
• Good knowledge of MS Excel/Google Sheets.
• Ability to manage multiple tasks and work under pressure.
• Strong organizational and follow-up skills.
• Experience in retail, e-commerce, warehouse, or operations will be preferred.

Interested candidates can share their CV with the HR Department.