Receptionist Cum Office Assistant

• Key ResponsibilitiesHandle incoming and outgoing calls professionally and courteously.
• Manage patient enquiries through phone, WhatsApp, and other communication channels.
• Schedule, confirm, reschedule, and manage patient appointments.
• Maintain and update the daily appointment schedule.
• Welcome and assist patients during their visit and ensure a smooth patient experience.
• Handle patient registration and basic information collection.
• Coordinate between patients, doctors/physiotherapists, and clinic staff.
• Manage daily clinic operations and front-desk activities.
• Keep track of appointments, follow-ups, cancellations, and no-shows.
• Make follow-up calls/messages to patients when required.
• Assist in maintaining patient records and basic documentation.
• Handle basic billing/payment coordination, if required.
• Ensure the reception and waiting area remain organized and professional.
• Assist the clinic management with administrative and operational tasks.
• Maintain confidentiality of patient information and clinic-related matters.
• Support the management in ensuring the overall smooth functioning of the clinic.
• RequirementsGood communication and interpersonal skills.
• Polite, confident, and patient-friendly personality.
• Basic knowledge of computer, WhatsApp, email, and MS Office/Google Sheets.
• Good organizational and multitasking abilities.
• Ability to handle patients professionally, especially during busy hours.
• Previous experience in reception, healthcare, customer service, administration, or clinic management will be an advantage.
• Freshers with good communication and management skills may also apply.

Preferred QualitiesCommunication | Patient Handling | Calling | Appointment Management | Clinic Coordination | Administration | Time Management | Problem Solving | Professionalism