Receptionist Cum Telecaller

Position: Receptionist cum Telecaller

Department: Front Office / Customer Service

Employment Type: Full-time

Location: Netaji Subhash Place

Experience: 1–2 years

Job SummaryWe are looking for a friendly, confident, and well-organized Receptionist cum Telecaller to manage front-desk activities, handle incoming and outgoing calls, assist customers, and provide general administrative support.

Key Responsibilities:

• Greet and welcome visitors and customers professionally.
• Answer and transfer incoming phone calls.
• Make outbound calls to customers and prospective clients.
• Explain products/services and provide relevant information.
• Follow up with leads, enquiries, and existing customers from indiamart.
• Maintain records of calls, customer details, and follow-ups.
• Schedule appointments and coordinate meetings.
• Handle basic email, WhatsApp, and office communication.
• Maintain the reception area and ensure a professional front-office environment.
• Coordinate with different departments to resolve customer queries.
• Perform other administrative duties as assigned.
• Required SkillsGood communication and interpersonal skills.
• Pleasant personality and professional attitude.
• Basic computer knowledge, including MS Office.
• Good Hindi and English communication skills.
• Ability to handle multiple tasks and work under pressure.
• Good telephone etiquette and customer-handling skills.
• Strong follow-up and convincing skills.

Qualifications:

• Minimum graduate preferred.
• Prior experience in reception, telecalling, customer service, or front-office work is an advantage.