Regional Operations & Public Grievance Manager

PAN-INDIA FIELD-ORIENTED CAREER OPPORTUNITY

WOMEN CANDIDATES

POSITION:

Regional Manager – Administration, Operations & Public Grievance Coordination

TOTAL VACANCIES:

4

SALARY:

Rs. 50,000 – Rs. 70,000 Per Month

EMPLOYMENT:

Full Time

HEAD & REGISTERED OFFICE:

New Delhi

REGIONAL / CAMP COORDINATION OFFICES:

Hyderabad & Bengaluru

OPERATIONAL AREA:

PAN INDIA

ABOUT OUR ORGANISATIONS:

Our Organisations are engaged in Pan-India Social Service, Public Welfare, Public Grievance, Rural Development and Field-Level Public Service activities.

Our Organisations work as a responsible bridge between poor, vulnerable and distressed people and the appropriate Government / Public Authorities.

Our objective is to understand genuine public grievances, assist with proper documentation, coordinate with appropriate Government / Public Authorities and work towards lawful, peaceful and transparent resolution through proper channels.

The selected Women Professionals will support Administration, Operations, Public Grievance Coordination, Field-Level Activities, Government Coordination, Documentation and other authorised programmes of our Organisations across India.

NATURE OF THE JOB:

This is a FIELD-ORIENTED PAN-INDIA position.

THIS IS NOT A DESK-ONLY JOB.

Frequent Field Visits and Inter-State / Pan-India Travel are essential and mandatory parts of this position.

KEY RESPONSIBILITIES:

• Pan-India Administration & Operations

• Multi-State Operations Coordination

• Public Grievance Coordination

• Direct interaction with poor, vulnerable and distressed people

• Understanding genuine public grievances

• Guiding applicants regarding proper documentation and grievance procedures

• Government / Public Authority Coordination

• Government Correspondence & Follow-up

• Revenue-related matters and documentation

• Land / Property-related Public Grievance Documentation

• Farmer & Beneficiary Assistance

• Social Welfare & Rural Development Activities

• State / District / Field Team Coordination

• Staff & Coordinator Management

• Preparation of Official Letters, Representations and Reports

• Case File Management & Documentation

• MIS / Excel / Digital Record Management

• Coordination with authorised Advocates and Legal Professionals

• Authorised case-related coordination concerning Local / District Courts, Revenue Courts, Tribunals and State High Courts

• Tracking petitions, replies, hearing dates, orders and case status

• Monthly / Quarterly / Annual Reporting

• Participation in Public Welfare, Awareness and Field Programmes

FIELD WORK & TRAVEL – MANDATORY:

Candidates must be willing and prepared to:

• Travel frequently across India

• Undertake regular Inter-State Travel

• Work actively at Field Level

• Visit Villages & Rural Areas

• Visit Mandal / Block Offices

• Visit District Headquarters

• Visit Government Departments

• Visit Revenue Offices / Collectorates

• Visit appropriate Public Authorities

• Attend Official Meetings and Field Programmes

• Coordinate with authorised Legal Professionals

• Undertake authorised coordination relating to Local / District Courts, Revenue Courts, Tribunals and State High Courts

• Travel across allotted States / Operational Zones

• Stay outside the base location whenever official work requires travel

WILLINGNESS FOR FREQUENT PAN-INDIA FIELD TRAVEL IS MANDATORY.

Candidates looking only for Desk-Based / Office-Based employment should NOT apply.

EDUCATIONAL QUALIFICATION:

Graduate – Mandatory

Preference may be given to candidates with:

• MBA

• MSW

• LLB

• Public Administration

• Rural Development

• Management

• Sociology / Social Sciences

• Commerce

• Other relevant Higher / Professional Qualifications

EXPERIENCE:

Minimum 5 Years Relevant Professional Experience – Mandatory

8–15 Years Relevant Experience – Preferred

Preference will be given to candidates having experience in:

• Administration

• Multi-State Operations

• Government Coordination

• Public Grievance Handling

• Government Correspondence

• Revenue / Official Documentation

• Legal Documentation

• Court / Advocate Office Coordination

• NGO Management

• Social Work

• Social Welfare

• Social Justice

• Rural Development

• Farmer / Beneficiary Assistance

• Field Operations

• Project Management

• Team Management

• MIS / Reporting

LANGUAGE REQUIREMENTS:

• Good English – Required

• Hindi Communication – Required

• Regional Language Knowledge – Preferred

Candidates knowing multiple Indian languages will receive additional preference.

SPECIAL PREFERENCE:

Preference may be given to suitable Women Candidates with experience / background in:

• NCC / NSS

• Government Administration

• Revenue Department

• Secretariat / District Administration

• Former Gram / Ward Volunteer Service

• Legal / Advocate Offices

• Court Documentation

• Public Grievance Cells

• NGO / Social Sector

• Rural Development

• Farmer Welfare

• Women & Community Welfare

• Social Development

• Field Surveys

• Community Coordination

• Project Coordination

Suitable Retired / Former Women Professionals with relevant experience may also apply, provided they are professionally active, computer literate and capable of frequent Field / Inter-State Travel.

COMPUTER & DIGITAL SKILLS:

Candidates should have working knowledge of:

• MS Word

• MS Excel

• Email Communication

• PDF Documentation

• Google Drive / Google Sheets

• MIS & Reporting

• Digital File Management

• Online / Video Coordination

PROFESSIONAL QUALITIES:

We are looking for Women Professionals with:

• Honesty & Integrity

• Leadership Ability

• Strong Administrative Skills

• Patience & Compassion

• Professional Communication

• Team Coordination

• Problem-Solving Ability

• Documentation Discipline

• Confidentiality

• Accountability

• Respectful Public Dealing

• Service Orientation

• Ability to Work Independently

• Ability to Handle Responsible Assignments

IMPORTANT PROFESSIONAL CONDITIONS:

• No personal collection of money from applicants / beneficiaries.

• Personal UPI / Personal Bank Accounts shall not be used for official collections.

• No unauthorised commission, percentage or success fee.

• No false promises regarding Government, Land, Property, Court or Legal outcomes.

• Confidential documents and personal information must be strictly protected.

• Official ID Card / Letterhead / Logo / Designation / Authority must not be misused.

• No unauthorised financial, legal or administrative commitments shall be made.

• Candidates must work strictly within their assigned responsibilities and authorised limits.

• Professional neutrality, discipline and respectful public dealing are mandatory.

SALARY:

Rs. 50,000 – Rs. 70,000 Per Month

Salary will be based on Qualification, Relevant Experience, Languages, Administrative Capability, Multi-State Experience and Professional Skills.

OFFICIAL TRAVEL EXPENSES:

Approved Official Travel Expenses / TA / DA / Accommodation will be provided separately as per applicable policy.

Official Travel Expenses are separate from Salary.

ELIGIBILITY:

ONLY SUITABLY QUALIFIED, EXPERIENCED, RESPONSIBLE AND SERIOUS WOMEN CANDIDATES SHOULD APPLY.

Please apply only if you are genuinely willing to undertake:

FIELD-LEVEL WORK

+

FREQUENT INTER-STATE TRAVEL

+

PAN-INDIA RESPONSIBILITIES

+

PUBLIC DEALING

+

GOVERNMENT / PUBLIC AUTHORITY COORDINATION

+

DOCUMENTATION

+

RESPONSIBLE GRIEVANCE FOLLOW-UP

HOW TO APPLY:

Send your Updated Resume / CV with:

• Recent Photograph

• Educational Qualification

• Relevant Work Experience

• Languages Known

• Present Location

• Current / Expected Salary

• Joining Availability

WHATSAPP:

81211 37776

WHATSAPP MESSAGES ONLY.

PLEASE DO NOT CALL.

PHONE CALLS WILL NOT BE ENTERTAINED.