Service Coordinator

JOB DESCRIPTION

SERVICE COORDINATOR

Department: Service / Operations Reporting To: Service Manager / Reporting Manager

Salary : 30k to 40k CTC (Depends on interview)

1. Job Summary

The Service Coordinator will be responsible for coordinating with customers, internal departments, technicians, and

service partners to ensure smooth service operations, timely deliveries, installation schedules, and after-sales

support. The role involves maintaining service reports, facilitating communication between departments, and

ensuring customer satisfaction through effective coordination and timely resolution of service-related queries.

2. Roles and Responsibilities

● Customer Coordination: Coordinate with customers regarding delivery schedules, installation planning, and

after-sales service requirements.

● Technician and Service Partner Coordination: Coordinate technician and service partner visits as per the daily

service plan and customer requirements.

● Service MIS and Reporting: Prepare monthly service MIS, daily service reports, and other relevant

documentation to monitor service activities and performance.

● Interdepartmental Coordination: Act as a Single Point of Contact (SPOC) between the Service Team and other

departments, including Operations, Design, Purchase, and Production.

● Daily Planning Meetings: Attend daily coordination meetings with Production, Purchase, Design, and other

relevant departments to understand service requirements, delivery commitments, and installation schedules.

● Service and Installation Coordination: Facilitate communication between the Operations Team and customers

to clarify queries, resolve coordination issues, and ensure smooth execution of service and installation activities.

● Travel and Accommodation Arrangements: Coordinate with the Admin Team for ticket bookings, hotel

reservations, and other travel arrangements required for technicians and service personnel.

● Service Schedule Monitoring: Track daily service plans, technician visits, pending service activities, and

customer commitments to ensure timely completion.

● Issue Resolution and Follow-up: Follow up on customer complaints, service-related queries, and pending

issues with the concerned departments until resolution.

● Documentation and Record Maintenance: Maintain accurate records of customer communications, service

schedules, technician visits, and service-related activities.

3. Required Skills and Competencies

● Strong communication and customer coordination skills.

● Good planning, scheduling, and organizational abilities.

● Ability to coordinate with multiple departments effectively.

● Basic knowledge of MS Excel, MS Word, and email communication.

● Strong follow-up, problem-solving, and time-management skills.

● Ability to prepare MIS reports and maintain accurate records.

● Customer-focused approach with attention to detail.

● Ability to manage multiple tasks and meet deadlines.

4. Key Performance Indicators (KPIs)

● Timely execution of service and installation schedules.

● Accuracy and timely submission of daily and monthly MIS reports.

● Timely coordination of technician and service partner visits.

Job Description | Service Coordinator Page 2

● Resolution of customer queries within agreed timelines.

● Accurate service documentation and reporting.

● Effective coordination between internal departments and customers.

5. Educational Qualification & Experience

● Education: Diploma or Degree in Mechanical Engineering or Electrical Engineering.

● Work Experience: Minimum 3 years of relevant work experience in service coordination or a related technical

role.

● Technical Knowledge: Good knowledge of Refrigeration and Air Conditioning (RAC) systems.

● Electrical Knowledge: Practical knowledge of three-phase electrical systems.

● Required Technical Skills: Ability to coordinate with service technicians, understand technical service

requirements, and support installation, maintenance, and troubleshooting activities.

Note: The Service Coordinator is expected to ensure smooth communication between customers and internal

teams while supporting efficient service operations and maintaining a high level of customer satisfaction.

Thanks Regards,

SR. HR Executive

Khushi Tiwari

Note : Interested candidates can share their CV's on 8356823327 no.