Telecaller

Telecaller

Company: Maxiie Power India Pvt Ltd.

Job Location: Second Floor, Back Side, 4/73, Block 5, WEA, Karol Bagh, New Delhi, Delhi – 110005.

Employment Type: Full-Time

Experience: 2 Years

Salary: ₹15,000 – ₹25,000 per month

Working Hours: 11:00 AM – 8:00 PM

Working Days: Tuesday to Sunday

Weekly Off: Monday

Contact No. / Wtsp 088007 10775

About the Role

Maxiie Power is looking for a motivated and responsible Telecaller to join our sales and customer support team.

The candidate will be responsible for handling inbound and outbound calls, generating and following up on sales leads, maintaining customer databases, managing enquiries, and providing day-to-day support to the sales team.

The ideal candidate should have good communication skills, basic sales understanding, strong follow-up skills, and good knowledge of MS Excel and computer operations.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Make calls to dealers, retailers, service centres, distributors, and potential customers.
• Generate new sales leads through outbound calling.
• Follow up with existing customers and prospective customers.
• Understand customer requirements and provide relevant product information.
• Identify potential sales opportunities and forward qualified leads to the sales team.
• Maintain regular follow-ups on pending enquiries and leads.
• Handle customer enquiries through WhatsApp, phone calls, and email.
• Maintain and update customer databases accurately.
• Enter and manage customer, lead, enquiry, and follow-up data in Excel/CRM.
• Maintain daily calling records and follow-up schedules.
• Prepare daily and weekly calling and lead reports.
• Keep customer information and sales enquiry status updated.
• Support the sales team with lead management and customer data.
• Ensure timely follow-up with customers to improve lead conversion.
• Maintain accuracy and confidentiality of customer and business data.

Required Skills

Communication & Telecalling

• Excellent verbal communication skills in Hindi.
• Basic English communication skills.
• Confident and professional telephone etiquette.
• Strong customer handling and relationship-building skills.
• Good follow-up and persuasion skills.
• Basic understanding of sales and lead generation.

Computer & Data Management

• Good working knowledge of MS Excel.
• Good typing Speed.
• Knowledge of Excel Filter, Sort, and basic formulas.
• Basic knowledge of VLOOKUP/XLOOKUP will be an advantage.
• Basic knowledge of Google Sheets.
• Comfortable using WhatsApp Web and Email.
• Ability to learn and use CRM software.

Personal Attributes

• Confident and positive attitude.
• Customer-focused approach.
• Target-oriented and result-driven.
• Good time-management skills.
• Strong attention to detail.
• Ability to handle multiple tasks.
• Good follow-up discipline.
• Ability to work independently as well as in a team.
• Willingness to learn and grow with the company.

Educational Qualification

• Minimum 12th Pass.
• Graduate candidates will be preferred.
• Candidates with a background in Telecalling, Customer Support, Sales, Business Development, or Data Management will be preferred.
• Freshers can also apply if they have good communication and computer skills.

Experience

2 years of experience in telecalling, customer support, sales support, lead generation, or data management is preferred.

Freshers with the right attitude, communication skills, and computer knowledge are welcome to apply.

Salary

₹15,000 – ₹25,000 per month

Salary will be decided based on the candidate's experience, communication skills, Excel knowledge, sales ability, and overall performance.

Ideal Candidate

We are looking for someone who is:

• Comfortable speaking with customers over the phone.
• Good at maintaining customer data and records.
• Comfortable working with Excel and computers.
• Interested in sales and customer relationship management.
• Consistent with customer follow-ups.
• Responsible, punctual, and target-oriented.
• Willing to learn about mobile battery products and the mobile accessories market.

Interview Details

Interview Day: All Day

Interview Time: 11:00 AM to 5:00 PM

Interview Location:

Second Floor, Back Side, 4/73, Block 5, WEA,

Karol Bagh, New Delhi, Delhi – 110005

Send CV and Other Quiry - 088007 10775

If you are confident, hardworking, customer-focused, and interested in Telecalling, Sales Support, and Data Management, we would like to hear from you.