Telesales Executive

TBS is hiring for the position of Telesales Executive – Education Sales.

Location: Vishwas Nagar, Shahdara, Delhi

Salary: ₹15,000–₹20,000 per month

Experience: 1–3 years preferred

Timing: 10:00 AM–7:00 PM / 9:30 AM–6:30 PM

Job Description

We are looking for a confident, sales-oriented and highly communicative candidate to manage student leads from the first call until center visit and admission follow-up.

• Key Responsibilities Make the first call to all fresh leads and understand their course interest, requirements and career goals.
• Qualify genuine and high-intent leads and convince them to visit the center for counselling.
• Book center visits with proper date and time and coordinate the appointment with the Senior Counselor.
• Confirm visits and provide timely reminders to students.
• Follow up strongly with booked leads until they actually visit the center.
• Handle rescheduling, postponed visits and no-show follow-ups.
• Follow up with interested and admission-pending leads for conversion.
• Work on old, lost and cold lead databases whenever fresh leads are low.
• Conduct cold calling to identify and qualify genuine prospects.
• Maintain accurate lead status, follow-ups, appointments and outcomes in the CRM.
• Support lead generation activities and other sales initiatives.
• After proper training, conduct online career/course awareness workshops for groups of 10–20 participants.
• In case the main counselor is unavailable, handle physical or online counselling and guide students through the counselling process.
• Candidate RequirementsStrong communication and convincing skills.
• Strong telesales and closing ability.
• Previous experience in telesales, telecalling, inside sales or admissions.
• Education industry experience will be preferred.
• Experience in student counselling will be an added advantage.
• Good follow-up and lead management skills.
• Basic CRM knowledge.
• Comfortable making cold calls and regular follow-ups.
• Confident speaking with students and parents.
• Must be comfortable speaking in front of 10–20 people.
• Willing to conduct online workshops after training.
• Presentable, confident and target-oriented personality.

ImportantThis is NOT a basic telecalling role.

The candidate will be responsible for managing the initial lead journey:

Fresh Lead → First Call → Qualification → Visit Booking → Confirmation & Reminders → Strong Follow-Up → Center Visit → Counselling Support → Admission Conversion

Training will be provided for courses, counselling process and online workshops.