Customer Care Executive

HIRING: CUSTOMER SUPPORT EXECUTIVES – VOICE & CHAT PROCESS

Location: Noida, Sector 63

Work Mode: Work from Office

Employment Type: Full-Time

Qualification: Graduate in any discipline

Experience: Minimum 6 months in a calling or customer support process

Communication: Good to excellent English communication skills

1. CHAT PROCESS

Salary: Up to ₹30,000 CTC

In-Hand Salary: Up to ₹26,000 per month

Roles & Responsibilities:

• Handle customer queries through chat and provide accurate information.
• Resolve customer concerns professionally and within the defined TAT.
• Maintain proper documentation of customer interactions.
• Ensure customer satisfaction through effective written communication.
• Follow process guidelines and quality standards.

Eligibility:

• Minimum 6 months of relevant experience in chat, non-voice, or customer support.
• Strong written English communication and typing skills.
• Good problem-solving and customer-handling skills.

2- VOICE / OUTBOUND CALLING PROCESS

Salary: ₹21,000–₹25,000 CTC per month

Roles & Responsibilities:

• Make outbound calls to customers and collect feedback about their showroom or service centre visits.
• Communicate with customers professionally and gather relevant information.
• Address basic customer queries and record feedback accurately.
• Maintain call records and complete follow-ups as required.
• Meet process targets while ensuring a positive customer experience.

Eligibility:

• Minimum 6 months of experience in inbound or outbound calling.
• Good English communication and telephone etiquette.
• Comfortable making outbound calls and interacting with customers.
• Graduate in any discipline.

PREFERRED CANDIDATES:

• Immediate joiners or candidates with a short notice period.
• Candidates comfortable working from the office in Noida, Sector 63.

Interested candidates can call or WhatsApp:

HR Vandana

9625794307