Customer Care Executive

Customer Support Executive – Voice ProcessCompany: Writer Business Services Pvt. Ltd.

Job Location: Noida, Sector 58

Department: BPS Operations

Employment Type: Full-Time | Work From Office

1. Job DetailsParticularsDetailsJob PositionCustomer Support ExecutiveProcessVoice ProcessSalary₹14,000 – ₹15,000 per monthQualification10th Pass to GraduateExperienceFreshers & ExperiencedShiftRotational ShiftsWork LocationNoida, Sector 58Roles & ResponsibilitiesHandle inbound and outbound customer calls professionally.
2. Understand customer queries and provide appropriate solutions.
3. Resolve customer complaints and service-related issues.
4. Maintain customer satisfaction and service quality.
5. Update customer information and call details in the system.
6. Follow company policies, process guidelines, and quality standards.
7. Achieve assigned daily and monthly performance targets.
8. Maintain professional communication and customer-handling etiquette.

• Required SkillsGood communication skills in Hindi.
• Basic English communication skills preferred.
• Basic computer knowledge.
• Good listening and problem-solving abilities.
• Positive attitude and customer-focused approach.
• Ability to work in rotational shifts.
• Willingness to work from the office.
• Eligibility CriteriaMinimum qualification: 10th Pass.
• Candidates up to Graduate can apply.
• Freshers are welcome.
• Experienced candidates are also encouraged to apply.
• Must be comfortable with rotational shifts.
• What We OfferCompetitive salary package.
• Professional working environment.
• Training and development opportunities.
• Career growth opportunities.