Customer Support Executive

Customer Support & Operations ExecutiveJob Description

We are looking for a Customer Support & Operations Executive who can efficiently handle customer queries, manage day-to-day operational tasks, and process data accurately. The ideal candidate should have good English & Hindi communication skills, basic computer knowledge, Google Sheets/Docs proficiency, good typing speed, and strong problem-solving ability.

Key Responsibilities

• Handle customer queries through chat and provide appropriate solutions.
• Process and maintain operational data accurately.
• Work on Google Sheets and Google Docs for daily tasks.
• Follow SOPs, instructions, and operational processes.
• Identify and resolve basic customer/operational issues.
• Escalate complex issues when required.
• Maintain accuracy, productivity, and response quality.
• Adapt to rotational/flexible shift requirements.

Key Tasks

• Customer chat handling
• Data entry & processing
• Google Sheets/Docs management
• Data verification & updating
• Following operational processes
• Issue identification & basic problem-solving
• Maintaining daily task records

Requirements

• Minimum Bachelor's degree
• Good English & Hindi communication
• Good typing speed and accuracy
• Basic computer/system handling skills
• Working knowledge of Google Sheets & Google Docs
• Good learning ability and problem-solving skills
• Ability to understand instructions and implement them independently
• Flexible with shifts
• Fresher or up to 1 year of experience can apply