E-Commerce Executive

Job Description – Back Office Executive (E-Commerce Operations)

Job Type: Full-Time

Experience: 0–2 Years

Location: Noida, Uttar Pradesh

About the Role

We are looking for a detail-oriented and proactive Back Office Executive to support the day-to-day operations of multiple e-commerce brands. The role involves order management, customer coordination, social media handling, shipping coordination, and maintaining accurate operational records.

 Key Responsibilities

• Manage daily back-office operations for multiple e-commerce brands.
• Handle and monitor social media accounts, customer messages, and inquiries.
• Respond to customers through calls, WhatsApp, email, and social media in a professional manner.
• Confirm customer orders and verify customer details before dispatch.
• Process and manage orders across e-commerce platforms.
• Coordinate with warehouse teams for order processing, packing, and dispatch.
• Coordinate with courier and shipping partners for pickup, delivery, and shipment updates.
• Track shipments and follow up on delayed, failed, returned, or undelivered orders.
• Update order status, customer details, shipping information, and other operational records.
• Maintain invoices, order records, customer databases, and daily operational reports.
• Coordinate with internal teams to ensure timely resolution of customer and order-related issues.
• Monitor pending orders and ensure timely follow-up until successful delivery.
• Prepare daily/weekly reports related to orders, dispatches, deliveries, returns, and customer support.

 Requirements

•  Good Hindi and English communication skills, both verbal and written.
•  Basic understanding of e-commerce and online order processing.
•  Good working knowledge of MS Excel / Google Sheets.
•  Basic knowledge of social media platforms and online customer communication.
•  Ability to manage multiple tasks, brands, and orders simultaneously.
•  Strong organizational skills with attention to detail.
•  Good follow-up, coordination, and problem-solving abilities.
•  Willingness to learn new e-commerce tools and operational processes.
•  Freshers with good communication and computer skills are welcome to apply.

 Preferred Skills

• Knowledge of Shopify, Amazon, Flipkart, Meesho, or similar e-commerce platforms.
• Experience with Shiprocket or other shipping/courier management panels.
• Previous experience in e-commerce, customer support, back-office operations, or order management.
• Basic understanding of online sales, COD orders, returns, cancellations, and RTO management.

Ideal Candidate

The ideal candidate should be responsible, organized, customer-friendly, and comfortable working in a fast-paced e-commerce environment. The candidate should have good communication skills and be capable of handling multiple operational activities with accuracy and timely follow-up.