Receptionist Cum Clinic Assistant

Responsible for managing front-desk operations, patient coordination, appointment scheduling, basic administrative activities, and assisting the doctor and clinic team in smooth day-to-day patient care and clinic operations.

Key ResponsibilitiesFront Desk & Patient Coordination

• Welcome and assist patients in a professional and courteous manner.
• Handle patient registration, appointments, check-in and check-out.
• Manage phone calls, WhatsApp enquiries and patient queries.
• Coordinate appointments and follow-ups with patients.
• Maintain patient records and ensure accurate documentation.
• Handle patient feedback and coordinate resolution of routine concerns.

Clinic Administration

• Maintain daily OPD and appointment records.
• Prepare and maintain patient files, consent forms and treatment-related documentation.
• Coordinate with doctors, therapists, dentists and other clinic staff.
• Maintain records of daily collections, appointments and clinic activities.
• Assist in maintaining clinic schedules and workflow.
• Support inventory monitoring and inform the concerned person about stock requirements.

Clinical Assistance

• Assist the doctor/clinical team during patient consultations and procedures as required.
• Ensure treatment rooms are prepared before procedures.
• Assist with basic patient preparation and post-treatment instructions.
• Ensure proper handling and filing of treatment records and consent forms.
• Follow clinic hygiene, safety and infection-control protocols.

Patient Communication

• Explain appointment procedures, clinic timings and basic pre/post-treatment instructions as directed by the doctor.
• Make follow-up calls/messages to patients.
• Maintain professional communication with patients and attendants.
• Support patient satisfaction and a positive clinic experience.

Additional Responsibilities

• Assist with billing, receipts and basic cash/UPI coordination as assigned.
• Support daily opening and closing activities of the clinic.
• Maintain confidentiality of patient information and clinic records.
• Perform other administrative and coordination duties assigned by the doctor or clinic management.
• Required SkillsGood communication and interpersonal skills.
• Basic computer knowledge and MS Office skills.
• Good organizational and record-maintenance abilities.
• Patient-friendly and professional attitude.
• Ability to multitask and work in a clinical environment.
• Basic knowledge of appointment scheduling, billing and patient documentation.

Preferred QualificationGraduate / Diploma / Healthcare-related qualification with relevant experience in a clinic, hospital, dental clinic, dermatology, aesthetic or healthcare setup.

Experience0–3 years of experience in reception, clinic assistance, front-office operations, patient coordination or healthcare administration.