Sales Executive

Darwin Capital is looking for energetic, target-oriented and result-driven Sales Executives to join our team. The selected candidates will be responsible for customer calling, lead handling, sales conversion and follow-up for various financial products, including Personal Loans, Overdraft (OD), Home Loans, Loan Against Property (LAP) and Balance Transfer.

The ideal candidate should have excellent communication, convincing, negotiation and follow-up skills, along with a strong focus on achieving sales and disbursement targets.

Key Responsibilities

• Calling & Lead Handling

Make regular outbound calls to potential and existing customers.

Understand customer financial requirements and recommend suitable loan products.

Handle customer queries professionally and provide accurate product information.

Maintain proper records of calls, leads and customer interactions.

• Sales & Lead Conversion

Explain loan products, interest rates, loan amounts, tenure, processing fees and other applicable terms.

Convince and guide customers towards suitable financial products.

Handle customer objections effectively and convert qualified leads into customers.

Generate and convert leads into successful loan applications.

Work towards achieving assigned monthly sales and disbursement targets.

• Follow-Up & Case Management

Maintain regular and consistent follow-up with customers until application closure and disbursement.

Follow up with customers through calls and WhatsApp as required.

Track pending documents, approvals and other case requirements.

Ensure genuine and interested leads are not missed due to inadequate follow-up.

Coordinate with internal teams, banks and NBFCs for smooth processing of loan applications.

• Documentation & Disbursement

Collect and verify required customer documents.

Follow up on loan cases from login to approval and final disbursement.

Coordinate with relevant teams to resolve case-related issues and delays.

Ensure timely completion of documentation and other requirements.

• Customer Relationship Management

Build and maintain professional relationships with customers.

Provide regular updates regarding application status.

Maintain customer satisfaction throughout the loan process.

Encourage referrals and repeat business from existing customers.

• Reporting & Daily Activities

Maintain daily calling and follow-up records.

Update lead status and customer data regularly.

Prepare and share daily/weekly sales performance reports with the reporting manager.

Monitor individual performance against assigned targets.

Required Skills

• Excellent verbal communication and calling skills.
• Strong convincing and negotiation abilities.
• Excellent follow-up and lead management skills.
• Good customer handling and objection-handling skills.
• Strong sales closing ability.
• Target-oriented and self-motivated approach.
• Good interpersonal and relationship-building skills.
• Basic computer knowledge and ability to maintain sales records.
• Ability to work under sales targets, deadlines and performance expectations.
• Candidates with experience in any of the following areas will be preferred:
• Personal Loans
• Home Loans
• Loan Against Property (LAP)
• Overdraft (OD)
• Balance Transfer
• Banking
• NBFC
• Financial Services
• Direct Sales / Telecalling / Field Sales

Freshers can also apply if they have strong communication, convincing and customer-handling skills and are willing to work in a target-oriented sales environment.

Key Performance Indicators (KPIs)

• Daily calling performance
• Lead conversion ratio
• Follow-up efficiency
• Number of applications/login
• Approval ratio
• Monthly loan disbursement
• Customer retention
• Customer referrals
• Achievement of assigned sales targets
• Candidate Profile

We are looking for candidates who are:

• Confident and professional on customer calls.
• Good at convincing and negotiating with customers.
• Disciplined and consistent with follow-ups.
• Comfortable working with sales targets.
• Result-oriented and motivated to achieve monthly goals.
• Capable of handling customer objections and closing sales.
• Interested in building a career in banking, NBFC and financial services.

Core Skills

Calling | Convincing | Follow-Up | Lead Conversion | Customer Handling | Negotiation | Sales Closing | Customer Relationship Management | Loan Sales | Target Achievement