Sales Executive

Key Responsibilities

Lead Engagement & Closing

• Connect with warm leads generated from digital marketing campaigns via calls and WhatsApp within defined response-time benchmarks.
• Understand prospect needs, career goals, or service requirements, and present the appropriate program or package using standard pitch playbooks.
• Overcome objections related to pricing, curriculum, time commitment, and decision delays to secure on-call or near-term enrollments.
• Meet and exceed assigned daily talk-time minimums, connect rates, and monthly gross revenue targets.

Pipeline & Follow-Up Management

• Maintain an active pipeline of follow-up prospects, ensuring no hot or warm inquiry goes unattended.
• Execute multi-touch follow-up cadences via phone, WhatsApp messaging, and email for prospects who do not convert on the initial pitch.
• Facilitate seamless payment link generation, verify transaction confirmations, and ensure proper post-sale handoff to operations or onboarding teams.

CRM Discipline & Reporting

• Log every call, message outcome, disposition status (e.g., Interested, Callback Scheduled, Follow-up, Not Interested), and detailed notes inside the CRM in real time.
• Maintain clean database hygiene without duplicate records or skipped statuses.
• Attend daily morning briefings and evening pipeline reviews to report on numbers, pipeline health, and key roadblocks.
• Required Skills & Qualifications
• Experience: 1–3 years of inside sales, telecalling, or direct sales experience in fast-paced environments (EdTech, training institutes, financial advisory, insurance, or consultation setups).
• Communication: Clear, persuasive spoken and written communication in Hindi and professional working proficiency in English.
• Objection Handling: Demonstrated ability to hold control of conversations, reframe objections, and apply closing pressure constructively.
• Tech Comfort: Familiarity with calling tools, WhatsApp Business workflows, and standard CRM software (e.g., LeadSquared, HubSpot, Zoho, or similar platforms).
• Work Ethic: High stamina, resilience against rejection, and hunger to maximize performance-based incentives.
• Performance Metrics (KPIs)

Daily Activity: Minimum 80–100 outbound connects or 2.5–3 hours of active talk time per day.

• Lead Turnaround Time: Contacting new inbound leads within 5 to 15 minutes of assignment.
• Conversion Rate: Hitting or exceeding benchmark conversion percentages from assigned lead cohorts.
• Target Achievement: 100%+ attainment of assigned monthly revenue quotas.