Street Light Complaint Call Taker

Roles & Responsibilities

• Receive inbound calls from citizens regarding street light complaints.
• Register and update complaints accurately in the company's complaint management software.
• Record complete complaint details, including location, pole number (if available), contact information, and issue description.
• Provide complaint reference numbers and basic updates to callers.
• Maintain polite, professional, and customer-friendly communication during all calls.
• Follow standard operating procedures for complaint registration and escalation.
• Update complaint status in the system as required.
• Coordinate with the field maintenance team when necessary.
• Maintain accurate records and ensure data confidentiality.
• Handle multiple calls efficiently while maintaining service quality.
• Prepare and maintain basic reports using Microsoft Excel.
• Perform other administrative tasks assigned by the supervisor.

Required Skills

• Basic computer knowledge.
• Working knowledge of Microsoft Excel.
• Ability to use complaint management software.
• Good communication and customer service skills.
• Ability to type accurately and maintain records.
• Attention to detail and problem-solving skills.
• Ability to work in shifts, if required.

Qualifications

• Minimum 12th Pass or Graduate (preferred).
• Basic knowledge of computers and MS Office.