Team Leader - Operations

About Us

Visit Health is a pioneering health-tech platform, founded by four BITS Pilani alumni, to democratize healthcare. Launched as a telemedicine platform in 2016, Visit Health has today grown into an all-in-one healthcare platform providing preventive, primary, holistic wellness, condition management, and care services to 80 lakh+ Indians through 80,000+ doctors, 8,500+ diagnostic centres, & 5,500+ pharmacies.

Our Core Offerings

● Primary & OPD Benefits: Seamless OPD services right from doctor consults to medicine delivery, reducing out-of-pocket expenses through cashless OPD benefits.

● Preventive Health Management: Health check-ups & vaccines to fitness & gym membership for preventive & proactive healthcare management.

● Employee Assistance Program (EAP): 360-degree wellness ecosystem combining mental, financial, and legal consultations/expert-led advice, along with a mood tracker for a balanced work-life experience.

● Condition Management & Care Programs: Comprehensive programs for chronic condition management and specialized care programs for pregnancy, women, and elders.

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible, and affordable healthcare for everyone.

What Sets Us Apart?

Designed for Evolving Healthcare: Unlike standalone wellness platforms, Visit Health combines OPD & teleconsultation, diagnostics & pharmacy, annual health checkups, mental wellness & EAP, fitness & gym memberships, gamified challenges, chronic condition management, cashless & reimbursement journeys, and a rewards ecosystem & engagement programs into one digital platform meeting all evolving demands.

Tech-led Customization & Integration: Visit Health’s deeply integrated technology ecosystem, which offers a modular, highly customizable implementation framework that integrates seamlessly with existing enterprise systems. Our implementation capabilities include HRMS integrations, Single Sign-On (SSO), API-based insurer & TPA integrations, employer-specific benefit configurations & real-time reporting dashboards. Our platform supports iOS, Android, and Progressive Web App experiences. This enables organizations to launch highly personalized healthcare ecosystems aligned to their workforce demographics & objectives.

Operational Quickness: Visit Health has shown excellent operational capabilities with 99% of claims processed within 24 hours, 90% of reimbursements settled within 3 working days, instant consultation booking confirmations, report delivery within 24 72 hours, and medicine delivery within 1-24 hours.

Robust Network: Visit Health’s robust and ever-growing healthcare network with 80,000+ doctors, 25,000+ hospitals & clinics, 8,500+ diagnostic centers, and 5,500+ pharmacies, which has enabled organizations to deliver consistent healthcare access to distributed and hybrid users across India.

Key Milestones & Achievements

● Expanding Primary Care Access: Serving over 80 lakh+ users with 16L+ health checkups, 20L+ teleconsultations, and 2L+ pharmacy orders annually.

● Strategic Partnerships: Partnered with 500+ corporates, 7000+ SMEs, and 22+ leading insurers.

● Awards & Recognition: Modi Prix Galien India award by the Galien Foundation, Institutional Excellence in Well-being award by BW Well-being World. Recognized as Top Healthtech AI Startups to Know by Digital Health News, Select 200 companies with Global business potential by D-Globalist & Forbes India, and Profitable Indicorn Startup by Titan Capital.

● Funding Success: Secured $40 million in investments and backed by leading investors like Docprime Technologies & Zydus Lifesciences.

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce more advanced and accessible health solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible & affordable to lead healthier lives.

Visit Health — Empowering workforce & their families with accessible, affordable, and impactful healthcare.

Roles & Responsibilities:

 Manage resources and develop/execute an operational plan.

 Ensure proper implementation of procedures.

 Serve as the primary point of contact for a designated portfolio of key Service Providers.

 Drive client retention, satisfaction, and contract renewals.

 Ensure delivery of key performance metrics, including user/client feedback and NPS.  Maintain relationships with partner providers and optimize transaction costs.

 Track operational costs, manage department budgets, and allocate assets efficiently.

 Assess business growth needs and provide insights for process scaling.

Requirements:

 Experience in e-commerce or online retail, managing operations at a tech startup.

 1+ years of experience in Client Management, Account Management, SLA Management, Transformation Projects, Transitions, and P&L Responsibilities.

 Strong analytical thinking, problem-solving, budgeting oversight, and communication abilities.

 Bachelor's degree in Business Administration, Management, or related field.  Proficiency in productivity applications, data dashboards, or enterprise resource planning (ERP) tools

 Proven experience in managing operations and onboarding new Service Provider.

 Excellent communication and leadership skills.