Workshop Operations & Customer Support Executive

Job Opening: Workshop Operations & Customer Support Executive

Company: Universal EV

Location: Sector 63, Noida

Job Type: Full-Time | On-Site

Working Days: 6 Days a Week

Salary: ₹18,000–₹45,000 per month, depending on experience

About the Role

Universal EV is looking for a responsible, organised, and customer-friendly executive to manage day-to-day workshop and office operations. The candidate will be the primary point of contact for customers, coordinate with repair technicians, handle orders and dispatches, and maintain daily payment and business records.

Key Responsibilities

1. Customer Handling & Workshop Management

• Welcome customers visiting the workshop and understand their requirements.
• Explain the battery repair process, estimated timelines, and service procedures.
• Receive customer batteries and products, record details, and coordinate their movement within the workshop.
• Coordinate with technicians regarding repair status, pending work, and delivery timelines.
• Keep customers informed about repair progress, delays, and completion.

2. WhatsApp, Calls & Customer Support

• Manage the official business WhatsApp number and incoming calls.
• Respond to customer enquiries, order queries, and repair status requests.
• Follow up with customers regarding pending repairs, quotations, and deliveries.
• Maintain professional communication with customers.

3. Orders, Packing & Dispatch

• Receive and process customer orders for EV spare parts, batteries, and related products.
• Coordinate with the team to arrange products for dispatch.
• Pack orders properly, prepare invoices and shipping details, and coordinate courier or transport pickups.
• Maintain order and dispatch records.

4. Payments & Daily Records

• Accept and record customer payments through cash, UPI, bank transfer, and other approved methods.
• Maintain the daily cash book/day book and payment records.
• Record repair jobs, customer details, orders, expenses, and pending payments.
• Maintain accurate records using Excel, Google Sheets, billing software, or registers.
• Report daily collections, orders, dispatches, and pending customer issues to management.

Required Skills

• Good communication skills in Hindi; basic English is preferred.
• Basic computer knowledge, WhatsApp Business, Excel, and billing/invoicing.
• Good organisational skills and the ability to handle multiple responsibilities.
• Honest, punctual, proactive, and comfortable working in a busy workshop environment.
• Previous experience in customer support, workshop operations, retail, service centres, or order processing is preferred.

Important Requirements

• Must be comfortable interacting with customers face-to-face and over the phone.
• Must take ownership of daily workshop and office activities.
• Must be able to coordinate with technicians and follow up until customer issues are resolved.
• Must maintain accurate payment records and ensure no customer enquiry or order is missed.

Ideal Candidate: Someone who can independently manage the front office and daily operations of an EV repair workshop, allowing the owner to focus on business growth.

To Apply: Share your resume, relevant experience, current salary, expected salary, and joining availability.