Call Center Executive

Job Title: Call Center Executive

Company: BharatDigiCash

Job Description:

We are looking for enthusiastic and customer-focused Call Center Executives to join our team at BharatDigiCash.

The candidate will be responsible for handling customer queries, providing support to retailers, resolving basic service-related issues, and maintaining professional communication with customers.

Key Responsibilities:

• Handle inbound and outbound customer calls.
• Assist retailers with AEPS, DMT, BBPS, Recharge, and other fintech services.
• Resolve customer queries and provide appropriate solutions.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up with customers and internal departments regarding pending issues.
• Maintain proper records of calls, complaints, and customer interactions.
• Coordinate with the technical and operations teams to resolve service-related issues.
• Provide accurate information about company products and services.
• Maintain customer satisfaction and follow company communication standards.

Required Skills:

• Good Hindi communication skills.
• Basic English communication skills.
• Basic computer and MS Excel knowledge.
• Good listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Ability to handle customers professionally.

Eligibility:

• Minimum 12th Pass; graduates preferred.
• Freshers and experienced candidates can apply.
• Experience in BPO, Banking, Fintech, or Customer Support will be an advantage.

Location: Danapur, Patna, Bihar

Employment Type: Full-Time

Join BharatDigiCash and become a part of our growing fintech team!