IT Operations Manager/Digital Marketing Manager

Role: Operations Manager & Business Development Manager

Company: SREV Evolution Private Limited

Location: Patna, Bihar

Employment Type: Full-Time

Experience: 3–7 years

Education: BE/B.Tech in Computer Science, IT, Software Engineering, Electronics & Communication, or a closely related technical field

Department: Operations & Business Development

Reporting To: Founder / Director

About SREVSREV Evolution Pvt. Ltd. is a technology and digital transformation company working across AI, automation, digital marketing, enterprise software, CRM/ERP solutions, websites, mobile applications, business process automation, and technology-enabled growth solutions.

We work with businesses, institutions, and organizations to design, implement, and manage technology and digital solutions that improve business performance.

We are looking for a hands-on Operations Manager with additional responsibility for Business Development who can bridge the gap between technology, project execution, operations, client management, and revenue generation.

This is a key role for someone who wants to grow into a Business/Operations Head or General Manager within a technology-driven organization.

Role OverviewThe selected candidate will be responsible for managing SREV's day-to-day operations while also contributing actively to business development and revenue growth.

The person will be expected to:

• Manage ongoing projects and internal operations.
• Coordinate developers, designers, digital marketing executives, sales executives, and other team members.
• Understand client requirements and convert them into actionable project requirements.
• Track project timelines, deliverables, quality, resources, and profitability.
• Participate in client meetings and presentations.
• Generate and qualify new business opportunities.
• Conduct B2B sales and business development.
• Prepare proposals, quotations, presentations, and commercial discussions.
• Build and maintain relationships with clients and prospects.
• Identify opportunities for upselling and cross-selling SREV services.
• Establish operational processes, SOPs, reporting systems, and performance metrics.
• Work closely with the Founder/Director on strategic growth initiatives.

The ideal candidate should therefore be technically competent, commercially aware, highly organized, and comfortable dealing directly with clients.

• Key Responsibilities1. Operations ManagementManage daily business and project operations.
• Plan, allocate, and monitor resources across multiple projects.
• Establish and maintain operational SOPs.
• Track project milestones, deadlines, dependencies, and deliverables.
• Ensure projects are delivered within agreed scope, timeline, and quality standards.
• Conduct regular project review meetings.
• Maintain project trackers, MIS reports, dashboards, and management reports.
• Identify operational bottlenecks and implement corrective actions.
• Coordinate between technical, creative, marketing, sales, and client-facing teams.
• Monitor employee productivity and task completion.
• Support recruitment, onboarding, training, and performance management of operational staff.
• Maintain proper documentation of processes, projects, client requirements, and deliverables.

2. Project & Technology CoordinationThe candidate should have sufficient technical understanding to coordinate technology projects, even if they are not expected to write production code.

Responsibilities include:

• Understand requirements for websites, web applications, mobile applications, CRM, ERP, automation, AI solutions, and digital platforms.
• Translate client requirements into structured requirements for technical teams.
• Coordinate developers and technology vendors.
• Review project progress and identify technical/project risks.
• Understand basic software development lifecycle concepts.
• Coordinate testing, deployment, bug fixing, and client acceptance.
• Ensure proper project documentation and handover.
• Monitor third-party tools, APIs, hosting, integrations, and technology dependencies.
• Ensure that project scope does not unnecessarily expand without commercial approval.

3. Business Development & SalesA significant part of the role will involve generating and converting business opportunities.

• Lead GenerationIdentify prospective clients through:
• 
  
• Google Maps / GMB
• IndiaMART
• Justdial
• LinkedIn
• Business directories
• Industry databases
• Referrals
• Networking
• Cold outreach
• Email marketing
• WhatsApp/business outreach
• Existing client networks
• Business DevelopmentProspect and qualify potential clients.
• Conduct outbound calls and meetings.
• Schedule and conduct client discovery meetings.
• Understand client business problems and requirements.
• Identify appropriate SREV solutions.
• Prepare solution proposals and commercial quotations.
• Conduct product/service demonstrations.
• Present SREV's technology and digital solutions.
• Negotiate commercials within approved company guidelines.
• Follow up with prospects until closure.
• Maintain an updated sales pipeline.
• Achieve monthly and quarterly business development targets.
• 4. Client Relationship ManagementAct as a key point of contact for selected clients.
• Understand client expectations and business objectives.
• Conduct regular client review meetings.
• Ensure timely resolution of client issues.
• Coordinate internally to resolve escalations.
• Identify opportunities for additional services.
• Improve client retention and satisfaction.
• Develop long-term strategic relationships with key accounts.

5. Proposal & Solution DevelopmentThe candidate will work closely with the Founder and technical team to prepare:

• Business proposals
• Technical proposals
• Commercial quotations
• RFP/RFQ responses
• Presentations
• Statements of Work (SOW)
• Project plans
• Solution documents
• Scope documents
• Cost estimates
• Client requirement documents

The candidate should be able to understand a client's business problem and help convert it into a commercially viable technology solution.

6. Revenue Growth & Account ExpansionThe candidate will be responsible not only for acquiring new clients but also for increasing business from existing accounts.

Responsibilities include:

• Upselling existing clients.
• Cross-selling SREV services.
• Identifying recurring-revenue opportunities.
• Developing strategic accounts.
• Tracking account profitability.
• Identifying new industries and market segments.
• Supporting development of new service offerings.
• Providing market intelligence to the Founder/Management.
• 7. Team ManagementAllocate work to team members.
• Monitor individual and team performance.
• Conduct daily/weekly operational reviews.
• Identify performance gaps.
• Ensure adherence to deadlines.
• Coordinate interdepartmental activities.
• Mentor junior employees.
• Build a culture of accountability and ownership.
• Escalate critical performance or operational issues to management.

8. MIS, KPIs & Management ReportingThe candidate will maintain and report key operational and commercial metrics such as:

• Operations KPIsProject completion rate
• On-time delivery %
• Pending tasks
• Project profitability
• Resource utilization
• Client escalations
• Customer satisfaction
• Team productivity
• Business Development KPIsLeads generated
• Qualified opportunities
• Meetings conducted
• Proposals submitted
• Proposal-to-closure ratio
• New clients acquired
• Revenue generated
• Average deal value
• Sales pipeline value
• Follow-up conversion
• Client retention
• Upselling/cross-selling revenue

Management reports should be presented in a clear and structured manner.

• Required QualificationsMandatoryBE/B.Tech in Computer Science, Information Technology, Software Engineering, Electronics & Communication, or relevant technical discipline.
• 3–7 years of relevant professional experience.
• Previous experience in technology, IT services, software, digital transformation, SaaS, digital marketing, system integration, or a related industry.
• Demonstrated experience in operations/project management AND business development/sales.
• Strong client-facing experience.
• Strong understanding of software/technology projects.
• Good communication and presentation skills.
• Strong analytical and problem-solving ability.
• Ability to work independently and take ownership.

Preferred ExperiencePreference will be given to candidates who have previously worked in organizations involved in:

• IT/Software Services
• SaaS
• AI/Automation
• Digital Transformation
• Digital Marketing
• Web Development
• Mobile App Development
• CRM/ERP
• IT Consulting
• System Integration
• Business Process Automation
• Enterprise Technology Solutions

Candidates who have worked in a startup or growing technology company will be strongly preferred because the role requires hands-on execution rather than only managerial supervision.

Technical SkillsThe candidate does not need to be a full-time developer but should understand:

• Software Development Life Cycle
• Web & mobile application development
• APIs and third-party integrations
• Cloud/hosting fundamentals
• CRM/ERP systems
• Databases – basic understanding
• AI/Generative AI – basic to intermediate understanding
• Automation platforms
• Digital marketing ecosystem
• Google Workspace / Microsoft Office
• Excel / Google Sheets
• Project management tools
• CRM systems
• Basic data analysis and reporting

Knowledge of technologies such as React/Next.js, Node.js, Python, APIs, databases, cloud platforms, AI/LLMs, n8n, automation tools, CRM/ERP platforms, or similar technologies will be an advantage.

Business Development SkillsThe candidate should be comfortable with:

• B2B sales
• Consultative selling
• Lead generation
• Cold calling
• Client meetings
• Product/service demonstrations
• Proposal preparation
• Negotiation
• Sales presentations
• Pipeline management
• CRM usage
• Account management
• Upselling & cross-selling
• Closing deals

The person should be able to sell solutions rather than simply products/services.

Personality & Behavioural RequirementsWe are looking for someone who is:

• Highly proactive
• Result-oriented
• Entrepreneurial
• Commercially aware
• Technically curious
• Strong in communication
• Confident with clients
• Analytical and structured
• Good at problem solving
• Comfortable working under pressure
• Comfortable managing multiple priorities
• Willing to take ownership
• Comfortable working in a fast-growing startup environment

Important:This is not a passive desk-management position.

The selected candidate must be willing to make calls, meet clients, manage projects, solve operational problems, coordinate teams, prepare proposals, follow up with prospects, and actively contribute to business closure.

Experience Profile We PreferOur ideal candidate could be someone currently working as:

• Operations Manager – IT
• Project Manager – IT
• Business Development Manager – IT
• IT Project Coordinator
• Technology Business Development Manager
• Client Success / Account Manager – IT
• Delivery Manager – IT Services
• Technical Sales Manager
• Pre-Sales & Project Manager
• Operations & Business Development Manager

Candidates with experience combining IT project delivery + client management + sales/business development will receive preference.

CompensationSalary: Competitive and based on experience, skills, and demonstrated business development capability.

The compensation structure may include:

• Fixed salary
• Performance-based incentives
• Business development incentives
• Target-based rewards

Final compensation will be determined based on the candidate's experience and ability to independently manage operations and generate business.

Performance ExpectationsWithin the first 90 days, the candidate should be able to:

1. Understand SREV's services and technology offerings.
2. Take ownership of day-to-day operational coordination.
3. Establish disciplined project/task tracking.
4. Improve internal reporting and accountability.
5. Independently interact with clients.
6. Build and maintain a qualified sales pipeline.
7. Generate new business opportunities.
8. Prepare proposals and commercial documents.
9. Contribute to client acquisition and revenue growth.
10. Identify operational improvements and implement them.

Why Join SREV?This role provides an opportunity to work directly with the leadership of a growing technology company and participate across:

Technology → Operations → Projects → Clients → Sales → Business Strategy

The successful candidate will have significant exposure to AI, automation, digital transformation, software solutions, digital marketing, enterprise systems, and business development, with the opportunity to grow into a senior leadership position as SREV expands.

ApplicationInterested candidates should submit:

• Updated Resume/CV
• Current Location
• Total Experience
• Relevant IT/Technology Experience
• Current/Last CTC
• Expected CTC
• Notice Period
• Brief description of relevant Operations + Business Development experience
• Details of major projects/clients handled

Subject: Application – Operations Manager & Business Development Manager – SREV