Field Sales Executive

Key Responsibilities

Merchant Relationship Management

  • Manage an assigned portfolio of approximately 200–300 merchant IDs (MIDs), subject to merchant density and travel feasibility.

  • Build regular engagement with merchants and understand their business needs, payment experience and transaction-related challenges.

  • Plan field visits using merchant priority lists and the information available in NetOne.

Merchant Activation & Transaction Growth

  • Monitor merchant activity and TPV (Total Payment Value) trends using available system data.

  • Prioritise inactive, declining and D-cohort/Red merchants for recovery and reactivation.

  • Work to improve transaction activity, merchant retention and movement across A/B/C/D merchant health cohorts.

Issue Resolution & Merchant Support

  • Identify and address merchant concerns relating to payment acceptance, devices and operational issues.

  • Coordinate with relevant support teams for unresolved issues and ensure timely follow-up.

  • Record issue status, resolution and any further action required.

VAS Opportunities & Adoption

  • Identify suitable merchants for Soundpod and Goldie opportunities.

  • Explain relevant product benefits, generate interest and follow through on conversion and adoption.

  • Update opportunity status and outcomes in NetOne.

Field Execution & NetOne Reporting

  • Execute planned merchant visits and ensure each interaction has a documented outcome.

  • Update visit history, merchant observations, issues, opportunities, next action and revisit date in NetOne.

  • Maintain accurate records and follow the agreed operating cadence and review process.

Key Performance Indicators (KPIs)

  • Merchant coverage and unique merchants visited.

  • Field productivity and repeat merchant interactions.

  • Improvement in TPV, transaction activity and active merchant rate.

  • Reduction in inactive merchants and improvement in merchant health cohorts.

  • Issue follow-up and resolution.

  • Soundpod and Goldie opportunities, sales/adoption and activity.

  • Timely and accurate NetOne updates and next-action tracking.

Note: Specific numeric targets and incentive slabs will be communicated by the business team.