Receptionist / Front Office Executive

Job Title: Receptionist / Front Desk Executive

Organisation: Shankar Jyoti Netralaya (SJN)

Location: Rajendra Nagar, Patna

Employment Type: Full-time

About the Role

We are looking for a polite, organised, and dependable receptionist to manage our hospital’s front desk. The candidate should make patients feel welcome, maintain accurate records, and coordinate with hospital teams to ensure a smooth patient experience.

Key Responsibilities

• Welcome patients and attendants courteously and guide them through registration and consultation.
• Register patients accurately in the hospital software and verify their contact details.
• Manage appointments, walk-in registrations, and patient queues.
• Answer calls and enquiries clearly and professionally.
• Explain consultation fees, hospital timings, and the next steps in the patient’s visit.
• Collect authorised payments, issue receipts, and reconcile collections at the end of the shift.
• Coordinate with optometrists, doctors, counsellors, and other departments.
• Keep patients informed about waiting times and delays.
• Assist elderly patients, people with disabilities, and others who need additional support.
• Handle concerns calmly and escalate unresolved issues to the OPD supervisor or hospital manager.
• Maintain patient confidentiality and keep the reception area organised.
• Complete pending-work and payment handovers accurately between shifts.

Qualifications and Skills

• Minimum qualification: Class 12; graduates preferred.
• Previous experience in hospital reception, customer service, or front desk operations preferred. Suitable freshers may also apply.
• Clear communication in Hindi; basic English preferred.
• Basic computer knowledge and willingness to learn hospital software.
• Accuracy in data entry, billing, and payment handling.
• Patience, punctuality, professional presentation, and the ability to remain calm during busy OPD hours.
• Willingness to work rostered shifts, including Sundays, with weekly offs as scheduled.

Salary: Based on experience and suitability.

To Apply: Send your CV with your contact number, previous experience, and expected salary.